Jordan Billingsley
Rochester,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Service Representative 401(k) Implementation
Paychex Inc
07.2022 - Current
- Constructing 401k Pep, Non-Pep, Beta, and Large Market plans for clients in a timely and accurate manner
- Preforms payroll verification for incoming clients
- Facilitated plan administrator access for company contacts
- Responds to inquiries about assigned plans from internal partners
- Developed knowledge in the following Paychex software’s: HRIS, Salesforce, ECT, Core Advanced, SWM, Web ORS, Paychex Flex, Cisco Finesse, and Cisco Jabber
- Maintained productivity and quality standards at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Resolved concerns with products or services to help with retention and drive sales.
Voting Machine Technician
Monroe County Board Of Elections
12.2020 - 07.2022
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Supervised 10+ polling sites on election day
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Responded to any questions or concerns referring to my assigned sites on election day.
Election Inspector Training Supervisor
Monroe County Board Of Elections
03.2020 - 12.2020
- Oversaw voting procedure set ups, equipment set ups and inspection for David Gantt Center polling site
- Instructed 40-50 trainees with weekly different cohorts for 3-4 months during election months
- Assisted 100-200 voters daily during election day
- Assessed new employee skills and strengths to provide customized training.
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Integrated technology resources into courses to diversify instruction.
- Selected or wrote appropriate curriculum for specific course topics.
- Supervised and organized poll worker sign up outreach, contacting 80-100 people per week
- Formalized data on poll worker sign ups, training schedules, and election days through Microsoft Excel
- Delegated and updated data entry on voter case files through Teams
- Created training curriculum videos for voting inspectors
- Social Media promotion to garner more voters
Customer Service Representative
Disney Plus, Sutherland Global
09.2019 - 03.2020
- Provided customer support for technical and billing issues revolving around the Disney Plus platform
- Troubleshot account issues and worked to resolve specific customer needs
- Responded to customer queries in a timely and accurate manner via phone, email or chat
- Managed caseloads of 30-40 customer complaints per day
- Promoted Disney plus to new and existing customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Gathered feedback and created a report from customers into internal database of Kronos Software
Education
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NY05.2018
Skills
- Customer Account Management
- Upselling Products and Services
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Service Implementation
- Customer Implementation
- Training Implementation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Service Representative 401(k) Implementation
Paychex Inc
07.2022 - Current
Voting Machine Technician
Monroe County Board Of Elections
12.2020 - 07.2022
Election Inspector Training Supervisor
Monroe County Board Of Elections
03.2020 - 12.2020
Customer Service Representative
Disney Plus, Sutherland Global
09.2019 - 03.2020
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Similar Profiles
Kaushik ParthibanKaushik Parthiban
Tax Operations Analyst at Paychex IncTax Operations Analyst at Paychex Inc
Nicholas FerrandinoNicholas Ferrandino
Director of Sales at Paychex IncDirector of Sales at Paychex Inc
Jalon TwineJalon Twine
HCM Consultant at Paychex IncHCM Consultant at Paychex Inc
Ryan ReinhartRyan Reinhart
Inside Sales Representative - PEO at Paychex IncInside Sales Representative - PEO at Paychex Inc
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda