Jordan Black
Detroit,MI
Summary
Highly-motivated EMT with desire to take on new challenges as Station Manager at Superior Ambulance. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Superior Ambulance
Southfield, MI
01.2020 - Current
- Promotes a culture of collaboration within EMS crews.
- Trains and supervises new staff members.
- Conduct oneself in a positive, enthusiastic and professional manner at all times. Maintain and achieve excellent customer relationships and customer service.
- Facilitates communication between senior management and staff.
- Responds quickly to emergency calls, assesses the situation and provides appropriate treatment for illnesses or injuries.
- Communicates effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Provides emotional support and comfort to patients while transporting them to their destination.
- Communicates effectively with physicians and hospital personnel regarding patient's condition during transport process.
Lead Ground Handler
Avflight
Lansing, MI
10.2015 - 10.2019
- Provided leadership during times of restructuring of management, organizational change and crisis situations.
- Maintained records of fuel consumption and inventory levels of aviation supplies used in day-to-day operations at airport premises.
- Coordinated interviews with hiring managers and candidates.
- Documented processes related to problem resolution and created training materials for new staff members.
- Supervised the movement of passengers from terminal to aircraft, providing assistance when needed.
- Coordinated with pilots regarding flight plans and other related information.
- Performed regular maintenance checks on ground handling equipment like tow bars, belt loaders, making sure they are functioning properly at all times.
- Resolved issues related to delayed and cancelled flights through effective communication with both customers and airlines representatives.
Education
Associate of Applied Science - Aircraft Maintenance
Lansing Community College
Lansing, MI06-2016
Skills
- Operations Management
- Workforce Management
- Strategic Planning
- Policy Implementation
- Staff Development
- Cross-Functional Teamwork
- Schedule Preparation
- Performance Evaluations
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Team Leadership
- Emergency Response
Certification
- EMT-B
- CPR/First Aid
Accomplishments
- Clinical Excellence in Patient Care Honoree in 2023 & 2024
Timeline
Emergency Medical Technician
Superior Ambulance
01.2020 - Current
Lead Ground Handler
Avflight
10.2015 - 10.2019
Associate of Applied Science - Aircraft Maintenance
Lansing Community College