Jordan Bochenek
Muskegon,MI
Summary
Dedicated professional focused on delivering value and driving positive outcomes efficiently and effectively. Brings a strong background in customer service, team coordination, and operational planning, with a proven track record at Tyler Sales Company. Known for excellent communication skills, a strong work ethic, and the ability to solve problems in fast-paced environments. Committed to continuous learning, supporting team success, and advancing organizational goals with enthusiasm and reliability.
Overview
3
3
years of professional experience
Work History
Special Events Assistant
Tyler Sales Company
05.2024 - Current
- Coordinated approximately 25 special events during the summer of 2025, most notably the Irish Music Festival & Bike Time.
- Ensured compliance with local regulations governing public gatherings by obtaining necessary permits and adhering to established guidelines.
- Provided exceptional customer service while fielding inquiries from prospective clients about available services and upcoming events.
- Improved guest satisfaction by addressing concerns promptly and professionally during events.
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
- Compiled and managed event inventory, supplies, donor information, guest lists and equipment.
- Managed vendor relationships, ensuring timely deliveries and quality product offerings at each event.
- Coordinated volunteer teams, providing clear instructions and guidance for successful event support.
- Experience in warehouse picking, account product pickup & delivery, and creating & finalizing invoices.
Merchandiser
Tyler Sales Company
06.2023 - 05.2024
- Merchandised approximately 20 stores in West Michigan repeatedly, working caseloads up to 1,300 units while in cooperation with store policies and regulations.
- Developed and executed merchandising strategies to optimize product placement and visibility.
- Maintained accurate stock levels through regular inventory counts and system updates.
- Implemented visual merchandising standards to create engaging shopping experiences.
- Trained new team members on merchandising techniques and company policies.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Food Expeditor
The Lakehouse Waterfront Grille
11.2022 - 05.2023
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Education
BBA - Marketing: Professional Sales
Grand Valley State University
Allendale, MI04-2026
Associates of Science & Arts - MTA of Business
Muskegon Community College
Muskegon, MI05-2024
Skills
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Timeline
Special Events Assistant
Tyler Sales Company
05.2024 - Current
Merchandiser
Tyler Sales Company
06.2023 - 05.2024
Food Expeditor
The Lakehouse Waterfront Grille
11.2022 - 05.2023
BBA - Marketing: Professional Sales
Grand Valley State University
Associates of Science & Arts - MTA of Business
Muskegon Community College
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