Jordan Boireau

· Food Retail Stores:

· Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

· Liaised with establishment managers to set up visually appealing layout for store merchandise.

· Mentored and trained retail store managers for 4 store locations.

· Implemented policies and procedures for US$ 2 millions annual revenue-producing retail establishments.

· Restaurants/Wine Bars:

· Oversaw operations and reviewed performance measures of 5 dine-in outlets over Hong Kong, Singapore and France (restaurants & wine bars) to increase profit margins.

· Implemented policies and procedures for US$ 3.5 millions annual revenue-producing dine-in establishments.

· Clearly and promptly communicated pertinent information and new process to establishment managers

· Developed, implemented and managed business plans to promote profitable food and beverage sales.

· Logistic & Warehouse:

· Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

· Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

· Business Development:

· Performed research to uncover potential target areas, markets and industries.

· Negotiated and closed lease agreements with new potential landlord outlet in assigned territory.

· Lead new outlet renovation, legal and food licenses aspect until handover to manager

· Human Resources:

· Interviewed and hired talented individuals with top-level strengths, improving talent and skill set.

· Effectively overview payroll and timekeeping, and paperwork for new hires and terminations.

· Managed other HR staff and oversaw completion of tasks and initiatives.

• Retail Stores:
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Liaised with establishment managers to set up visually appealing layout for store merchandise.
• Mentored and trained Retail Store Managers for 4 store locations.
• Implemented policies and procedures for US$ 2 millions annual revenue-producing national retail establishments.
• Restaurants/Wine Bars:
• Oversaw national operations and reviewed performance measures of 3 dine-in outlets (restaurants & wine bars) to increase profit margins.
• Implemented policies and procedures for US$ 2.7 millions annual revenue-producing dine-in establishments.
• Clearly and promptly communicated pertinent information and new process to establishment managers
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Human Resources:
• Interviewed and hired talented individuals with top-level strengths, improving talent and skill set.
• Effectively conducted payroll and timekeeping, and paperwork for new hires and terminations.

• Recruited, hired and trained staff on bar practices, wine knowledge , customer service standards and productivity strategies.
• Provided wine recommendations through 1200+ references wine list to exceed daily sales goals.
• Strategized plans to increase bar revenue through innovative promotional concepts, wine tastings and customer-focused events.
• Oversaw selection, ordering and inventory controls of wine
• Oversaw successful bar service and operations to handle as many as 90 guests per day.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Reconciled cash and credit card transactions to maintain accurate records.
• Managed portfolio of [Number] accounts and $[Amount] in sales.

• Provided wine recommendations through 1200+ references wine list to exceed daily sales goals.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Closed out cash register and prepared cashier report at close of business.

• Provided wine recommendations through 1200+ references wine list to exceed daily sales goals.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Closed out cash register and prepared cashier report at close of business.

• Used beverage knowledge, sales abilities and customer relations skills to drive substantial sales increases in wine and spirits products.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Created inviting environment for customers by maintaining store organization and cleanliness.