Jordan Boisvert
Leominster,MA
Summary
Dynamic and results-oriented professional with a proven track record at The Cleaning Advantage, adept in facility management and fostering strong relationships. Excelled in office administration and customer service, significantly enhancing operational efficiency. Skilled in policy implementation and tech-savvy, my approach has consistently driven positive outcomes and improved team performance. Extremely organized, detail oriented, and hard working.
Overview
9
9
years of professional experience
Work History
Office Manager
The Cleaning Advantage
Lancaster, MA
09.2022 - Current
- Organized company events including holiday parties, team building activities .
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed, scheduled and coordinated office functions and activities for employees.
- Maintained filing system for records, correspondence and other documents.
- Used judgment and initiative in handling confidential matters and requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed files and records to obtain information and respond to requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll information accurately and timely.
- Handled staff payroll problems and issues.
- Managed payroll and time and attendance systems.
Legal Administrative Assistant
Bodanza And Bodanza Law Offices
Leominster, MA
05.2021 - 11.2022
- Acted as liaison between clients, vendors and attorneys.
- Routed contracts, agreements and invoices through proper signature process.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Managed and updated contact database for large number of clients.
- Reviewed and organized legal documents such as contracts, pleadings, motions and correspondence.
- Assisted attorneys with research projects and document preparation for court filings.
- Oversaw legal team appointments, hearings and depositions schedules.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Checked office supplies stock and placed orders to maintain levels.
- Maintained client databases and filing systems, including hard copy and electronic files.
- Prepared invoices, expense reports and other financial documentation as required by the firm's accounting team.
- Organized exhibits for use during court proceedings or depositions.
- Scheduled meetings, appointments and travel arrangements for attorneys.
- Inventoried and managed office supplies to keep team efficient and on-task.
- Processed incoming mail and correspondence on behalf of attorneys in a timely manner.
- Drafted legal complaints, summonses and interrogatories.
- Handled telephone calls, meeting plans and conference organization requirements.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Participated in client interviews, observed questioning process and documented information.
- Compiled meeting agendas and supportive materials ahead of meetings.
ICU Veterinary Technician
Wachusett Animal Hospital
Westminster, MA
03.2019 - 05.2021
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Dispensed prescription medications upon request from veterinarians.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Administered and monitored anesthesia for surgeries and operations.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Responded promptly to emergency calls outside normal business hours.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Developed educational and marketing materials detailing veterinary services.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Delivered excellent service to pet owners to drive repeat business.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Operated x-ray machines and exposed radiographic films.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Member Service Representative/Bank Teller
Digital Federal Credit Union
Littleton, MA
01.2018 - 03.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Greeted customers in a friendly and professional manner.
- Presented and explained services and products to meet member needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls regarding membership benefits and services.
- Responded promptly to emails from members seeking assistance.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted colleagues with tasks as needed during peak times of activity.
- Handled customer complaints in an efficient and courteous manner.
- Processed cash and check deposits every day.
- Completed transactions for membership renewals and extensions.
Pet Care Manager
Central Animal Hospital
Leominster, MA
03.2016 - 01.2018
- Monitored inventory levels of food, supplies, and medications, placing orders as required.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Trained new staff members on proper animal handling techniques.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Organized supplies needed for daily operations of the kennel facility.
- Monitored animals for signs of stress or discomfort while in the facility.
- Administered medications and treatments as prescribed by veterinarians.
- Kept work area clean and organized at all times according to company standards.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Walked dogs while enforcing good behavior and manners.
Education
Associate of Arts - Criminal Justice
Mount Wachusett Community College
Gardner, MA06-2020
High School Diploma -
Leominster High School
Leominster, MA06-2016
Skills
- Data retrieval systems
- Staff hiring
- Billing
- Facility management
- Report preparation
- Clear oral/written communication
- Policy and procedure modification
- Policy implementation
- Office administration
- Payroll processing
- Relationship building
- Scheduling and calendar management
- Customer service
- Document management
- Mail handling
- Scheduling
- Data entry
- Tech-Savvy
Affiliations
- Active community volunteer with a strong commitment to local initiatives
- CPR trained
- Recognized multiple times for outstanding customer service and exemplary work ethic
Timeline
Office Manager
The Cleaning Advantage
09.2022 - Current
Legal Administrative Assistant
Bodanza And Bodanza Law Offices
05.2021 - 11.2022
ICU Veterinary Technician
Wachusett Animal Hospital
03.2019 - 05.2021
Member Service Representative/Bank Teller
Digital Federal Credit Union
01.2018 - 03.2019
Pet Care Manager
Central Animal Hospital
03.2016 - 01.2018
Associate of Arts - Criminal Justice
Mount Wachusett Community College
High School Diploma -
Leominster High School
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