Jeopardy fanatic, dipping sauce connoisseur, aspiring racecar driver, lover of rollercoasters and alligators, and frequent guest of local, independent bookstores
Jordan Bolden
Executive Leader
Indianapolis,IN
Summary
Organized and efficient public servant leading cross-functional initiatives with demonstrated expertise in human resources best practices, legal compliance, and operational leadership. Committed professional exemplifying multidisciplinary managerial skill in process, procedure, and policy improvement initiatives. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present talent management topics effectively to wide audience.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Chief of Staff
Indiana State Personnel Department
03.2021 - Current
- Responsible for developing and executing progressive talent management strategy for 30,000+ state employees to align with vision, values, and agenda of the Office of the Governor and Executive Branch leadership.
- Serve as a strategic and operational leader who oversees human resources (HR) functions including talent management, organizational development, employee relations, talent acquisition, performance management; training and employee development initiatives, policy administration, and compensation and benefits design and administration.
- Set, enforce, and evaluate legally compliant HR policies, procedures, and best practices, and identify and implement long-range strategic talent management goals.
- Ensure compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements.
- Exercise knowledge of laws, regulations, and best practices in employment law, HR, and talent management.
- Identify HR-related key performance indicators for talent management functions within state agencies; assesses organizational success and market competitiveness based on these metrics.
- September 2021: Began leading internal project team tasked with reviewing state's competitive compensation, benefits, pay for performance, and employee incentive program. Key deliverables will include robust “Future of Work” strategy, along with supporting policies and programs, for Governor and his Cabinet to consider.
Chief Administrative Officer
Indiana Bureau of Motor Vehicles
10.2018 - 03.2021
- Provided comprehensive executive support to BMV Commissioner; manage or support 1500+ employees, department operations, and implementation of agency initiatives
- Oversaw the strategy and performance of the BMV's Learning & Development, Marketing & Communication, Internal Audit & Compliance, Fraud & Security Enforcement, and Policy departments.
- Investigated and assessed policy and/or operational issues, assess impact of issues on the agency or state , and develop management strategies and solutions
- Partnered with executive leadership to define, implement, and communicate strategic direction and initiatives.
- Collaborated with agency leaders to develop accountability systems to establish and measure operational accountabilities for revenue, expenditures, and profitability.
- Implemented Scaled Agile Framework (SAFe) to unify agency project backlog and prioritize by all agency work with cross-functional, self-organizing teams
- Developed and fostered atmosphere of cooperation and trust among employees.
Chief of Staff
Indiana Department Of Homeland Security
01.2017 - 10.2018
- Designed and instituted performance metrics, analyzes data, and creates strategies and solutions to resolve problems, improve outcomes and enhance business operations.
- Managed business operations while overseeing contractors and staff to ensure on-time delivery of public safety services.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Lead and sustained the reorganization and HR transformation of IDHS following Director's 2017 appointment; provide legal and strategic advice on staff reorganization, discipline, and termination decisions.
- Designed functional and communicative organizational structure; hired and onboarded 60+ new IDHS employees to fill critical staffing gaps in 18 months. Authored new employee handbook and 10+ personnel policies to address modern-day workplace concerns and expectations. Decreased vacancy rate by 7.2% in 18 months; decreased turnover rate by 6.0% in 18 months.
Employee Relations Deputy Counsel
Indiana State Personnel Department
08.2015 - 01.2017
- Provided legal counsel to agency leaders and 100+ HR professionals on issues involving FMLA, ADA, ADEA, Title VII, and other state and federal employment laws; provide guidance on issues involving leave administration, employee discipline, policy and procedure application, performance management, and other employment-related issues.
- Conducted legal research, gathered facts, and provided analysis and recommendations to HRDs and agency leaders.
- Investigated and responded to 200+ complaints on behalf of state agencies. All Charges were resolved or dismissed in the state's favor.
- Advised state agencies on Affirmative Action program goals and suggested ways to improve their hiring practices to increase diversity and inclusivity; managed staff responsible for program and report development and implementation.
- Resolved conflicts and negotiated mutually beneficial agreements between employees and employing agencies.
Human Resource Specialist
Indiana State Personnel Department
08.2012 - 08.2015
- Delivered consultative HR services in areas of Benefits, Employee Relations, Leave Management.
- Executed State's HR strategies and best practices to drive departmental and agency objectives.
- Fielded and investigated complaints of discrimination or harassment filed with EEOC or ICRC against state agencies; composed and submitted formal responses on behalf of respondent agency.
- Provided policy and technical assistance in use of PeopleSoft system for Benefits Administration and Leave Management processes.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Education
Juris Doctor -
Indiana University Robert H. McKinney School of Law
Indianapolis, IN 08.2012 - 05.2015
Bachelor of Science - Public Affairs, Legal Studies
Indiana University
Bloomington, IN 08.2007 - 05.2011
Skills
Strategic Planning
Timeline
Chief of Staff
Indiana State Personnel Department
03.2021 - Current
Chief Administrative Officer
Indiana Bureau of Motor Vehicles
10.2018 - 03.2021
Chief of Staff
Indiana Department Of Homeland Security
01.2017 - 10.2018
Employee Relations Deputy Counsel
Indiana State Personnel Department
08.2015 - 01.2017
Juris Doctor -
Indiana University Robert H. McKinney School of Law
08.2012 - 05.2015
Human Resource Specialist
Indiana State Personnel Department
08.2012 - 08.2015
Bachelor of Science - Public Affairs, Legal Studies
Indiana University
08.2007 - 05.2011
Interests
Volunteerism
- Indianapolis Bar Association - Women in the Law Division, Philanthropy Committee
- Indianapolis Bar Association's Bar Leader Series, Class XVII
- Kappa Delta Chapter Advisory Board, Chair
- Neighborhood Christian Legal Clinic, Volunteer
- TEDx Indianapolis, Lead Production Team
- Indy Reads Books, Volunteer
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