Jordan Boltres
Grand Rapids
Summary
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving merchandise. Knowledgeable about customer service standards and sales processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stockroom Worker
Nike Factory Store
10.2022 - 05.2023
- Performed weekly inventory counts to verify stock levels.
- Received incoming merchandise and stored in correct stock locations.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service
Nike Well Collective
02.2022 - 10.2022
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Certified Personal Trainer
Planet Fitness
06.2021 - 02.2022
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Bachelor of Science - Economics
University of Colorado Boulder
Boulder, CO09.2021
Master of Science - Nutrition And Dietetics
Texas Christian University
Fort Worth, TX12.2020
Skills
- Instructing
- Complex Problem-Solving
- Courteous Phone Demeanor
- Seating Assignment Preparation
- Food Preparation and Safety
- Dining Area Maintenance
Certification
- National Academy of Sports Medicine Certified Personal Trainer
- National Academy of Sports Medicine Certified Nutrition Coach
- Adult CPR/AED Certified
Timeline
Stockroom Worker
Nike Factory Store
10.2022 - 05.2023
Customer Service
Nike Well Collective
02.2022 - 10.2022
Certified Personal Trainer
Planet Fitness
06.2021 - 02.2022
Bachelor of Science - Economics
University of Colorado Boulder
Master of Science - Nutrition And Dietetics
Texas Christian University
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