Hardworking and passionate job seeker with strong communication skills. Eager to make a difference in children's lives. Detail-oriented team player with a strong work ethic. Ready to help achieve goals by offering support.
Overview
10
10
years of professional experience
Work History
Ophthalmic Technician
Carlin Vision
11.2016 - 06.2017
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Waitress
Buffalo's Cafe
01.2010 - 10.2011
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess
Red Robin
09.2007 - 01.2010
Answered customer questions about hours, seating, and menu information.
Provided patrons with estimated waiting times during peak service hours.
Monitored seating area and checked restrooms regularly to keep spotless.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Took reservations and to-go orders by phone.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.