Jordan Bostic
Coconut Creek
Summary
Security Emergency Medical Technician with a proven record of expertise at the Hard Rock Hotel and Casino, adept at critical decision-making and basic life support. Enhanced customer satisfaction through efficient emergency care and collaborative process improvements. Recognized for maintaining composure in high-pressure situations while delivering exceptional customer service and patient outcomes.
Overview
5
5
years of professional experience
Work History
Emergency Medical Technician
Hard Rock Hotel and Casino
07.2021 - Current
- Provides patron care by efficiently assessing and addressing medical emergencies in high-pressure situations in a casino and hotel resort environment.
- Determines patient outcomes by administering appropriate treatments based on thorough assessments of physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Delivery Driver
FedEx
09.2020 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Criminal Justice
Valdosta State University
Valdosta, GASkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Great Customer Service skills
- Passed CJBAT test for Law enforcement competence
Timeline
Emergency Medical Technician
Hard Rock Hotel and Casino
07.2021 - Current
Delivery Driver
FedEx
09.2020 - 09.2021
Criminal Justice
Valdosta State University
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