Open To Work
Jordan Boyce
Minerva
Summary
Detail-oriented customer service representative with a strong focus on active listening and problem-solving. Committed to enhancing member communication and resolving issues efficiently.
Overview
4
4
years of professional experience
Work History
Member/Provider Customer Service Representative
Liberty HealthShare
Canton
05.2024 - Current
- Resolve member issues efficiently through active listening and support.
- Facilitate communication between members and providers to address billing issues or resolve concerns
- I guide the providers through our provider portal, or assist in any bill status or eligibility they might need.
- Assist when needed in our enrollment department, where I help members make changes, cancel, and answer any questions they might have when they first join us and become members.
- Document member interactions accurately in the members' account.
Online Grocery Associate
Walmart
Massillon
03.2023 - 05.2024
- Ensured cleanliness and organization of grocery area to meet store standards.
- Operated equipment for picking, packing, and staging grocery items efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided training and support for new employees joining the company's online grocery team.
- Worked with the team in the fast-paced environment to make sure orders were sorted correctly and went out efficiently.
Store/ Wearhouse associate
Pbs Animal Health Store
Massillon/Wooster
09.2021 - 03.2023
- Managed inventory levels and organized stock in the retail space.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection.
- Maintained cleanliness and organization of store displays and work areas.
- Worked alongside team members to ensure efficient store operations.
- Guided customers in selecting proper animal care products and services provided.
- Efficiently ensured that orders were picked and packaged properly.
Education
Dental Assisting
Accelerated Academy
Akron, OH04-2026
High School Diploma -
Minerva High School
Minerva, OH05-2022
High School Diploma -
RG Drage CTC
Massillon, OH05-2022
Skills
- Active listening
- Documentation accuracy
- De-escalation techniques
- Multitasking
- Problem solving
- Detail-oriented
- Works under pressure
- adaptability
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$15/hr - $1000/hrTimeline
Member/Provider Customer Service Representative
Liberty HealthShare
05.2024 - Current
Online Grocery Associate
Walmart
03.2023 - 05.2024
Store/ Wearhouse associate
Pbs Animal Health Store
09.2021 - 03.2023
Dental Assisting
Accelerated Academy
High School Diploma -
Minerva High School
High School Diploma -
RG Drage CTC