Angela Crounse
Port Saint Lucie
Summary
Dedicated professional with strong customer service skills, attention to detail, and a commitment to enhancing guest experiences. Proven ability to resolve issues efficiently and foster positive relationships.
Overview
35
35
years of professional experience
Work History
Team Member
Sbarro Pizza
Jensen Beach, FL
10.2017 - 01.2026
- Assisted in food preparation, ensuring high-quality standards and adherence to safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Executed daily inventory checks, contributing to effective stock management and waste reduction initiatives.
- Collaborated with team members to ensure timely product restocking and inventory management.
- Assisted in maintaining cleanliness and organization of workspaces to enhance operational efficiency.
- Learned all required tasks quickly to maximize performance.
Concierge
Club Med Resorts
Port Saint Lucie, FL
04.1991 - 06.2023
- Provided exceptional guest service by anticipating needs and resolving issues promptly.
- Coordinated reservations and activities to enhance guest experiences and satisfaction.
- Assisted guests with check-in/check-out processes, ensuring smooth transitions.
- Maintained knowledge of local attractions and events to offer personalized recommendations.
- Managed communication between guests and resort staff for efficient service delivery.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Education
High School Diploma -
Central High School
Valley Stream, NY05-1987
Skills
- Strong work ethic
- Exceptional customer service
- Attention to detail
- Clear communication
- Cleaning
- Flexible schedule
- Guest engagement
- Order preparation
Timeline
Team Member
Sbarro Pizza
10.2017 - 01.2026
Concierge
Club Med Resorts
04.1991 - 06.2023
High School Diploma -
Central High School