Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jordan Bracamonte

Riverside,CA

Summary

Personable and organized individual with talent for creating positive guest experiences and managing team dynamics. Possesses comprehensive knowledge of customer service principles and operational management, with skills in staff training and conflict resolution. Consistently aims to enhance guest satisfaction and streamline front-of-house operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Door-to-Door Sales Representative

Sunrun
08.2024 - Current
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.

FOH Manager

Farmer Boys
02.2024 - 08.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.

FOH Team Member

Chick-fil-A
10.2022 - 12.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.

Education

High School Diploma -

Riverside Polytechnic High School
Riverside, CA
05-2023

Skills

  • Building rapport
  • Goal oriented
  • Persuasion techniques
  • Objection handling
  • Complaint handling
  • Guest relations
  • Scheduling staff
  • Conflict resolution

Certification

Food Handlers Certification (Renewed Feb 2024)

Languages

Spanish
Native or Bilingual

Timeline

Door-to-Door Sales Representative

Sunrun
08.2024 - Current

FOH Manager

Farmer Boys
02.2024 - 08.2024

FOH Team Member

Chick-fil-A
10.2022 - 12.2023

High School Diploma -

Riverside Polytechnic High School

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Jordan Bracamonte