Jordan Brackett
Lawrenceburg,KY
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hearing and Fraud
Kentucky Transportation Cabinet
Frankfort, KY
05.2024 - Current
- Documented sales call data in company software.
- Processed payments accurately and efficiently using point-of-sale systems.
- Updated customer information in the database accurately.
- Networked to build client base and promote products to new and existing clients.
- Participated in team meetings to discuss best practices for handling challenging customer situations.
- Worked closely with management staff members to develop strategies for improving overall customer experience.
- Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
- Provided feedback on ways to improve existing processes or procedures within the call center environment.
- Assisted customers with product orders, returns, refunds, exchanges, warranties and credits.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
- Reduced financial discrepancies by verifying accounting statements.
- Matched orders with invoices and recorded required information.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Documented sales call data in company software.
- Processed payments accurately and efficiently using point-of-sale systems.
Lead Toddler Teacher
Creation Kingdom
Frankfort, KY
03.2022 - 03.2024
- Introduced learning activities and imaginative play to teach children to explore.
- Participated in team meetings designed to share best practices related to toddler caregiving techniques.
- Prepared reports summarizing individual toddler progress for review by administrators.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Facilitated transition from preschool into kindergarten programs for those toddlers nearing school age.
- Collaborated with other teachers to develop strategies for managing challenging behaviors among toddlers.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Conducted parent-teacher conferences to discuss developmental milestones achieved by children under care.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Taught children foundational skills in colors, shapes and letters.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Developed and fostered positive relationships with parents of toddlers in the program.
- Observed each child's performance on a regular basis to identify areas needing improvement or reinforcement.
Certified Nursing Assistant
Heritage Hall Nursing Home
Lawrenceburg, KY
09.2020 - 01.2022
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered patient call signals and signal lights to determine patients' needs.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Planned and served meals and snacks to patients according to prescribed diets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented activities and recorded information in EMR system.
Certified Nursing Assistant
Bradford Square nursing home
Frankfort , KY
09.2018 - 08.2020
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Educated patients on self-care techniques that would help them maintain their independence.
Sandwich Artist
SUBWAY®Restaurants
Lawrenceburg, KY
07.2016 - 08.2017
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed established procedures for handling money transactions accurately.
- Maintained cleanliness of work area throughout shift.
- Answered guest questions, delivering most accurate and updated information available.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KY06-2018
Skills
- Transaction monitoring
- Investigation techniques
- Research
- Telephone and email etiquette
- Account information review
- Effective communication
- Call management
- Fraud detection
- Case management
- Direct patient care
- Recording vital signs
- Dressing assistance
- Collecting vital signs
- Complex Problem-solving
- Vital signs monitoring
- Preparing meals
- Urinary catheter care
- Supporting personal needs
- Patient relationship building
- Group and individual instruction
- Potty training assistance
- Sensory play techniques
- Progress reporting
- Gross motor skills support
- Outdoor play supervision
- Classroom organization
- Language development
- Documentation and record keeping
Certification
- first aid
- certified nursing assistant
- cpr
Timeline
Hearing and Fraud
Kentucky Transportation Cabinet
05.2024 - Current
Lead Toddler Teacher
Creation Kingdom
03.2022 - 03.2024
Certified Nursing Assistant
Heritage Hall Nursing Home
09.2020 - 01.2022
Certified Nursing Assistant
Bradford Square nursing home
09.2018 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
07.2016 - 08.2017
- first aid
- certified nursing assistant
- cpr
High School Diploma -
Anderson County High School
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