Jordan Bradley
Manhattan,NY
Summary
Enthusiastic with a strong work ethic and broad experience including client relation development and management. I have a skilled background in data analysis, leadership, and sales. I have been successful in applying these skills in various environments, and I'm always looking for new ways to develop myself and the team I work with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host / Barback
Neuehouse Madison Square
03.2023 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Assisted bartender and manager in ordering supplies and maintaining the bar.
Membership Advisor
Equinox
05.2019 - 03.2023
- Developed relationships with members in order to build relationships and drive sales through referral generation.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Superseded sales goals and listed in top 50 advisors company wide
- Assisted management in leading sales team
- Completed scheduling and training sales team meetings
- Connected with ancillary departments such as personal training,spa,pilates and group fitness to improve overall member experience.
Senior Sales Specialist
Paige Denim
08.2015 - 10.2019
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Led sales team to exceed quarterly sales goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Merchandised new product on sales floor effectively
- Reached out to clients about new collections and follow up on previous visits.
Client Services Advisor
Column Technologies
01.2017 - 04.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Cosmetology License - Cosmetology
Aveda Institute New York
New York, NY10.2020
Associate of Arts - Business Administration in Fashion Merchanising
Borough of Manhattan Community College of The City University of New York
New York, NY06.2018
Skills
- CPR certified
- Proficient in use of sales force and POS systems
- Proficient in Microsoft word and power point docs
- Customer service certified by national retail federation
- Staff Scheduling
- Membership policies and procedures
Certification
- Salesforce
- CPSP - Certified Professional Sales Person
Timeline
Host / Barback
Neuehouse Madison Square
03.2023 - Current
Membership Advisor
Equinox
05.2019 - 03.2023
Client Services Advisor
Column Technologies
01.2017 - 04.2019
Senior Sales Specialist
Paige Denim
08.2015 - 10.2019
Cosmetology License - Cosmetology
Aveda Institute New York
Associate of Arts - Business Administration in Fashion Merchanising
Borough of Manhattan Community College of The City University of New York
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