Jordan Brannam
Austin,TX
Summary
Customer-oriented General Manager with over 5 years experience focused on increasing revenues, expanding margins, using analytic thinking to be a problem-solver in high-stress environments, and building excellent customer relationships. Collaborative and encouraging leader with dedication to partnering with coworkers to promote an engaged and empowering work culture while meeting company deadlines. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
General Manager
Hudson’s Fine Hill Country Dining
07.2020 - 12.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
General Manager
Montez Creekside Kitchen
03.2019 - 04.2021
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Store Manager
Francesca’s Boutique
09.2018 - 12.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Biology
University of Texas At Tyler
Tyler, TXSkills
- Verbal and Written Communication
- Client Account Management
- Project Planning
- Problem Resolution
- Analytical Skills
- Client Relations
- Training and Development
- Project Management
Timeline
General Manager
Hudson’s Fine Hill Country Dining
07.2020 - 12.2022
General Manager
Montez Creekside Kitchen
03.2019 - 04.2021
Store Manager
Francesca’s Boutique
09.2018 - 12.2020
Biology
University of Texas At Tyler
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