Jordan Bridges

Digital Coach Salaried Manager-

Business Operations>Operations Management

Permanent.

Position Summary...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour to Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience
Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring culture of belongingawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring belonging awareness
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices


Respect the Individual: Builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunitiesfor all associates to thrive and perform
Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments

Act with Integrity:Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity:Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans

Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm prioritiesand considers our customers fellow associates shareholders suppliers business partners and communities when making plans

Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes

Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Jordan Bridges

Digital Operations Coach

Walmart 1070

East Ellijay, GA

678-766-9032

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coached employees through day-to-day work and complex problems.
• Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Managed specialist team to provide technical assistance and customer service.
• Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
• Implemented knowledge base for common customer issues, significantly reducing resolution times.
• Negotiated with software vendors to secure beneficial terms, reducing operational costs while maintaining service quality.
• Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
• Reduced response time to customer inquiries, streamlining communication channels and workflow processes.
• Streamlined ticketing process to improve response times and customer feedback mechanisms.
• Achieved high customer retention rates by establishing effective loyalty programs and engagement strategies.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.