Jordan Brooks
Niagara Falls,NY
Summary
Focused and dedicated employee with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Employee known for punctuality, and is competent at performing independently or as a member of a team.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Niagara Falls City School District
01.2020 - Current
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups of children.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Completed work place trainings such as: Mandated reporter, DASA, and other school district specific certifications.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Studied various school subjects to better understand content and assist with projects and assignments.
- Documented student growth, development and understanding using outlined grading procedures and assessment strategies.
- I am also NYS TA certified.
Social Work Intern
Niagara Falls City School District
09.2023 - 05.2024
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Organized and maintained case records in accordance with agency policies and procedures.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Maintained and developed community relationships to support various client referrals.
Server
Moms Family Restaurant
06.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Work with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Paralegal
Hutcheson, Affronti & Deisinger, P.C.
12.2021 - 10.2022
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Generated pleadings and other legal documents for review by attorneys.
Education
Masters of Social Work -
University At Buffalo School of Social Work
Buffalo05.2025
Bachelor of Arts - Sociology
University At Buffalo
Buffalo05.2021
Bachelor of Arts - Legal Studies
University At Buffalo
Buffalo05.2021
Skills
- Student and faculty communication
- Small group instruction
- Plan implementation
- Understands confidentiality
- Office Administration
- Project management
- Risk management
- Team-oriented
- Strong research skills
- File and Records Management
- Customer service
- Critical thinking
- Relationship building
- Friendly, positive attitude
- Time management
Timeline
Social Work Intern
Niagara Falls City School District
09.2023 - 05.2024
Paralegal
Hutcheson, Affronti & Deisinger, P.C.
12.2021 - 10.2022
Substitute Teacher
Niagara Falls City School District
01.2020 - Current
Server
Moms Family Restaurant
06.2019 - Current
Masters of Social Work -
University At Buffalo School of Social Work
Bachelor of Arts - Sociology
University At Buffalo
Bachelor of Arts - Legal Studies
University At Buffalo
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