Jordan Brooks
Sanborn,NY
Summary
Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern
Niagara County Sheriff's Office Victim Assistance
09.2024 - 05.2025
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Provided court accompaniment for victims who had to testify in criminal trials related to their experiences with domestic abuse.
- Advised victims on obtaining restraining orders against perpetrators of abuse.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Offered referrals to appropriate community resources based on individual needs.
- Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
- Maintained contact with clients through telephone calls or home visits to provide support.
Social Work Intern
Niagara Falls City School District
09.2023 - 05.2024
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Organized and maintained case records in accordance with agency policies and procedures.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Maintained and developed community relationships to support various client referrals.
Substitute Teacher
Niagara Falls City School District
01.2020 - Current
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups to full classes of children ranging between 5-30 students.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Completed work place trainings such as: Mandated reporter, DASA, and other school district specific certifications.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Studied various school subjects to better understand content and assist with projects and assignments.
- Documented student growth, development and understanding using outlined grading procedures and assessment strategies.
- I am also NYS TA certified.
Server
Davids 716
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Moms Family Restaurant
06.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Work with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Paralegal
Hutcheson, Affronti & Deisinger, P.C.
12.2021 - 10.2022
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Generated pleadings and other legal documents for review by attorneys.
Ice Cream Scooper
De Dees Dairy
08.2017 - 10.2024
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Education
Masters of Social Work - Social Work
University At Buffalo School of Social Work
Buffalo05.2025
Bachelor of Arts - Sociology
University At Buffalo
Buffalo05.2021
Bachelor of Arts - Legal Studies
University At Buffalo
Buffalo05.2021
Skills
- Crisis intervention
- Psychoeducation
- Family and faculty collaboration
- Cognitive behavioral therapy
- Behavioral intervention plans (BIP)
- Trauma-informed care
- Case management
- Friendly, positive attitude
- Team-oriented
Certification
- Trauma Focused Cognitive Behavioral Therapy Certification
- Danger Assessment Training Program Certification
- School Violence Prevention and Intervention
- Collaborative Institutional Training Initiative
- Mandated Reporter Training
LMSW Certification
- I intend to take my LMSW exam shortly following my graduation in May of 2025.
- I am eligible to obtain my limited LMSW permit upon graduation and contingent on employment.
Timeline
Intern
Niagara County Sheriff's Office Victim Assistance
09.2024 - 05.2025
Social Work Intern
Niagara Falls City School District
09.2023 - 05.2024
Server
Davids 716
10.2022 - Current
Paralegal
Hutcheson, Affronti & Deisinger, P.C.
12.2021 - 10.2022
Substitute Teacher
Niagara Falls City School District
01.2020 - Current
Server
Moms Family Restaurant
06.2019 - Current
Ice Cream Scooper
De Dees Dairy
08.2017 - 10.2024
Masters of Social Work - Social Work
University At Buffalo School of Social Work
Bachelor of Arts - Sociology
University At Buffalo
Bachelor of Arts - Legal Studies
University At Buffalo
Similar Profiles
Steven FiaccoSteven Fiacco
Corrections Officer at Niagara County Sheriff's OfficeCorrections Officer at Niagara County Sheriff's Office
Sheri SchwartzSheri Schwartz
Correctional Officer at Niagara County Sheriff's OfficeCorrectional Officer at Niagara County Sheriff's Office
Rebecca WhittingtonRebecca Whittington
Administrative Assistant at Tuolumne County District Attorney's Office-Victim WitnessAdministrative Assistant at Tuolumne County District Attorney's Office-Victim Witness