Summary
Work History
Education
Skills
Accomplishments
Languages
Music
Timeline
GeneralManager

Jordan Brown

La Marque,TX

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. High-energy [Job Title] with natural marketing and relationship-building talents. Plan and execute polished events and on-site promotions for clients. Promote products and services effectively via multiple social media platforms. Energetic Brand Ambassador with [Number] years of experience successfully promoting products. Expert at drawing large crowds, explaining product benefits and using strategic selling tactics to increase revenue. Skilled in public speaking, brand development, brand marketing and customer interaction. Versatile Computer Engineer conversant in all aspects of [Type] business operation and development. Eager to grow alongside companies' IT needs and technical arsenals. Committed to maintaining maximum uptimes and optimal operational efficiencies through budget-friendly oversight and effective technical expertise.

Work History

Ramp Agent

Southwest Airlines
Houston, TX
12.2023 - Current
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Retail Sales Associate

Costco
Houston, TX
05.2011 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Logged reports, expenses, receipts and sales documents into digital database.

Supervisor

Costco
Willowbrook, TX
05.2011 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Education

No Degree -

University of Central Florida
Orlando, FL

High School Diploma -

Colonial High School
Orlando, FL
08.2010

Skills

  • Sales and Promotions
  • Computer Proficiency and Microsoft Office
  • Corrective Actions
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Sales Records Management
  • Answering Customer Questions
  • Delivery Arrangements
  • Online Systems
  • Special Orders
  • Credit Card Applications
  • Merchandising
  • Goal-Driven
  • Data and Trend Forecasting
  • Customer Service
  • Staff Management
  • Contract Development and Management
  • Staff Supervision
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Business Correspondence
  • Researching Competitors
  • Contest Planning
  • Display Set Up and Arrangement
  • Dependable and Cooperative
  • Customer Demographics
  • Social Orientation
  • Promotions and Marketing Strategies
  • Taking Cues and Direction
  • Music History
  • Audience Engagement
  • Music Composition

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

Spanish
Professional Working
Japanese
Elementary
English
Native or Bilingual

Music

I make Beats on my Laptop I love to network and learn new Knowledge and would like to be heavy behind the music, i would love to be in the radio industry

Timeline

Ramp Agent

Southwest Airlines
12.2023 - Current

Retail Sales Associate

Costco
05.2011 - Current

Supervisor

Costco
05.2011 - Current

No Degree -

University of Central Florida

High School Diploma -

Colonial High School

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Jordan Brown