Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Brown

LAKELAND,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Resolution Specialist

Walmart
08.2023 - Current
  • Collaborated with 10 teams to resolve customer complaints and drive customer experience.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Completed retention-focused projects from scoping through execution.
  • Identified and assessed customer's needs quickly and accurately.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Answered average of 50-75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Patient Transporter

Lakeland Regional Health
12.2021 - 04.2023
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Comforted patients and families by offering support and encouragement.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Helped patients complete activities of daily living.
  • Cleaned, sanitized and moved hospital equipment.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

Customer Service Associate

The Children's Place
02.2019 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Penn Foster High School
Philadelphia, PA
05.2022

Skills

  • Conflict Resolution Techniques
  • Call Center Processes
  • Information Updates
  • Billing Procedures
  • Problem Resolution
  • Customer Experience
  • Customer Loyalty
  • Client Relationships

Timeline

Customer Resolution Specialist

Walmart
08.2023 - Current

Patient Transporter

Lakeland Regional Health
12.2021 - 04.2023

Customer Service Associate

The Children's Place
02.2019 - 10.2020

High School Diploma -

Penn Foster High School

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