Jordan Brown
Jacksonville,FL
Summary
Experienced and enthusiastic Administrative Assistant with over 6 years of providing excellent support services. Possess impressive problem-solving skills and the ability to work and adapt to change in day-to-day operations. Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers. Looking to leverage a position to use my organizational, management and experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Citizens Property Insurance Corporation
Jacksonville, FL
07.2023 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Compiled reports based on gathered information.
Billing and Enrollment Specialist
Humana Military
Jacksonville, FL
03.2022 - 06.2023
- Effectively handling 60+ calls with great time management, efficiency and customer satisfaction
- All while maintaining excellent typing skills with a speed of 30-50 words per minute
- Displaying high levels of patience and empathy in effectively diffusing escalated situations all while always remaining professional this resulted in an increase of 80 to 85% customer satisfaction rate
- Assisted in maintenance of payments, medical charts and/or electronic medical records (health forms, test results, reports)
- Provided coaching and feedback on employee performance, encouraging professional development.
Office Specialist
Baptist Heart Specialist
Jacksonville, FL
01.2021 - 11.2021
- Manage patient relationships and become a trusted advisor for the customer
- Collaborated with the team to quickly resolve patient complaints with the appropriate action
- Effectively managed approximately 100 incoming calls and emails daily.
- Updated customer accounts information in database systems as required.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Administration Assistant
Southeast Orthopedic Specialist
Jacksonville, FL
08.2020 - 12.2020
- Performed exceptional Service to 200+ patients per day
- Professionally arranged and confirmed patient appointments
- Diverse in Microsoft office; Helped new and tenured colleagues in maneuvering the system and building their job knowledge
- Worked to ensure customer satisfaction with the product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the platform.
- Organized and maintained files, including electronic records.
Education
Diploma -
Flagler Palm Coat High School
Skills
- Social Media
- Health and Safety Management Compliance
- Data Entry
- Schedule Management
- Microsoft Office (Outlook, Excel, Teams)
- Inbound and Outbound Calling
- Data Collection
- Credit card payment processing
- Documentation
- Administrative Support
- Medical terminology knowledge
- Project Support
Timeline
Customer Service Representative
Citizens Property Insurance Corporation
07.2023 - Current
Billing and Enrollment Specialist
Humana Military
03.2022 - 06.2023
Office Specialist
Baptist Heart Specialist
01.2021 - 11.2021
Administration Assistant
Southeast Orthopedic Specialist
08.2020 - 12.2020
Diploma -
Flagler Palm Coat High School