Jordan Brown
Gastonia,NC
Summary
Im 6’8 and a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level and high-level position. Always ready ans prepare to help team achieve company goals. I have great work ethic and Works tirelessly under pressure, meets deadlines and delivers exemplary customer service. I love to be Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im big on being a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Solar Panel Installer
Titan Solar Power
09.2021 - 03.2024
- Enhanced solar panel system efficiency by conducting thorough site evaluations and creating customized installation plans.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Conducted post-installation follow-ups with clients to ensure satisfaction and address any concerns or questions that arose after system activation.
- Provided comprehensive training sessions for new hires, fostering a strong work ethic and attention to detail among team members.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Maintained high-quality installations by performing routine inspections, identifying defects, and correcting any issues promptly.
- Improved customer satisfaction by providing clear communication and timely updates throughout the project lifecycle.
- Configured PV systems based on site conditions and customers needs and expectations.
- Applied weather sealing to array, building or support mechanisms.
- Developed efficient installation techniques to decrease labor time.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Connected system wiring and components to achieve both aesthetic and operational targets.
- Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.
- Tested system wiring layouts, grounds, and terminations to finalize installations.
- Put in place systems consistently surpassing code and safety standards.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Verified completion of inspections prior to installation processes to reduce delays.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Assembled, wired and connected solar panels to existing components and systems.
- Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.
- Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.
Cafe Worker
Urban Air Trampoline And Adventure Park
02.2021 - 08.2021
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Streamlined ordering process with effective communication between kitchen staff and front-of-house team members.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Participated in staff meetings and training sessions to continuously improve skills and stay updated on company policies.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Monitored food temperatures to comply with safety regulations.
- Trained new cafe workers in sales, customer service, and safety.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Sales Floor Associate
Old Navy
10.2020 - 02.2021
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Rocky River High School
Mint Hill, NC08.2021
Skills
- Site analysis
- Worksite safety
- Work order completion
- Power Tool Operation
- Team Training
- Outdoor installations
- Solar Energy Knowledge
- Roof Assessment
- Problem-solving aptitude
- Professional Demeanor
- Team Collaboration
- Teamwork and Collaboration
- Active Listening
- Task Prioritization
- Problem-solving abilities
- Multitasking
- Time management abilities
- Analytical Skills
- Organizational Skills
- Professionalism
- Goal Setting
- Problem-Solving
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Attention to Detail
- Reliability
- Relationship Building
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Solar Panel Installer
Titan Solar Power
09.2021 - 03.2024
Cafe Worker
Urban Air Trampoline And Adventure Park
02.2021 - 08.2021
Sales Floor Associate
Old Navy
10.2020 - 02.2021
Rocky River High School