Jordan Brown
Mesa,AZ
Summary
Proven team player and adept at insurance billing, I enhanced patient satisfaction at Lee Eye Care by streamlining appointment processes and improving record accuracy. Leveraging friendly demeanor and efficient service, I also significantly contributed to customer loyalty and operational productivity at Dutch Bros. Skilled in both customer education and visual field testing, I focus on impactful results and superior service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
03.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Optometric Technician
Lee Eye Care
10.2020 - 03.2021
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Education
Bachelor of Arts - Chemistry
Arizona State University
Tempe, AZ12.2025
Associate of Science - Chemistry
Chandler Gilbert Community College
Chandler, AZ12.2023
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2020
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Retinal Photography
- Insurance Billing
- Appointment Scheduling
- Visual field testing
- Paperwork management
- Supply Restocking
- Customer Education
Certification
Food Handler's License
Languages
Vietnamese
Limited Working
Thai
Elementary
Timeline
Barista
Dutch Bros
03.2021 - Current
Optometric Technician
Lee Eye Care
10.2020 - 03.2021
Bachelor of Arts - Chemistry
Arizona State University
Associate of Science - Chemistry
Chandler Gilbert Community College
High School Diploma -
Desert Ridge High School