Jordan Brown
Danvers,MA
Summary
Driven by a passion for humane and sympathetic caregiving and skilled in disability services, I enhanced the quality of life for individuals at Bridgewell through dedicated support and effective behavior redirection. Leveraging teamwork and organization, I consistently achieved positive outcomes in high-pressure environments, demonstrating a profound impact on client wellness and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Bridgewell
10.2023 - Current
- Maintained a clean, safe, and well-organized environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain positive self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Server
Amigo's Mexican Kitchen & Tequilla Bar
09.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Classroom Aide
Bridgewell
06.2021 - 03.2022
- Promoted a positive environment by fostering strong relationships with individuals served and addressing behavioral issues promptly.
- Facilitated small group instruction for adults living with intellectual disabilities and other behavioral challenges
- Enhanced individuals' learning experiences by providing individualized support and assistance during group activities.
- Maintained accurate records of engagement, behavior, and progress, facilitating data-driven decision-making.
Office Assistant
University of Massachusetts Lowell Wellness Center
09.2019 - 01.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associate of Science - Developmental Disabilities
North Shore Community College
Danvers, MA06.2025
Associate of Science - Human Services Practitioner
North Shore Community College
Danvers, MA06.2025
Master of Public Health - Social And Behavioral Science
University of Massachusetts, Lowell
Lowell, MA05.2024
Bachelor of Science - Public Health
University of Massachusetts, Lowell
Lowell, MA02.2022
Skills
- First aid and safety
- Behavior redirection
- Social Skills Development
- Compassionate Caregiving
- Disability Services
- Direct Patient Care
- Mental Health First Aid
- CPR Certified
- Teamwork and Collaboration
- Organization and Time Management
- Independent Living Support
- Documentation And Reporting
Certification
Adult and Pediatric First Aid/CPR/AED
Mental Health First Aid
Medication Administration Program (MAP)
Proactive Approaches to Behavioral Challenges (PABC)
Timeline
Direct Support Professional
Bridgewell
10.2023 - Current
Server
Amigo's Mexican Kitchen & Tequilla Bar
09.2021 - 08.2023
Classroom Aide
Bridgewell
06.2021 - 03.2022
Office Assistant
University of Massachusetts Lowell Wellness Center
09.2019 - 01.2020
Associate of Science - Developmental Disabilities
North Shore Community College
Associate of Science - Human Services Practitioner
North Shore Community College
Master of Public Health - Social And Behavioral Science
University of Massachusetts, Lowell
Bachelor of Science - Public Health
University of Massachusetts, Lowell