Jordan Brown
Panama City,FL
Summary
Adept LPN with a track record of providing exceptional care at Vitas Hospice, I excel in EHR proficiency and medication management. Demonstrated ability to communicate effectively, ensuring seamless coordination with healthcare teams. My approach has consistently enhanced patient satisfaction and care standards, showcasing my commitment to excellence in nursing and patient support.
Overview
10
10
years of professional experience
Work History
LPN
Vitas Hospice
Panama City, FL
07.2024 - Current
- Observed and reported anomalies in patient condition to healthcare team without delay.
- Maintained patient records while ensuring confidentiality and adherence to healthcare regulations.
- Documented patient medical histories, current symptoms and vitals.
- Maintained accurate medical records of each patient's health condition.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
- Delivered high-quality direct and indirect nursing care to patients.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Provided emotional support to patients and families during difficult times.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed strict confidentiality and safeguarded all patient-related information.
Companion Caregiver
Private Duty
Panama City, FL
06.2016 - 08.2024
- Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided companionship and emotional support to elderly clients in their homes.
- Maintained detailed records of services performed on clients.
- Gave medication reminders according to prescribed instructions.
- Provided respite care for family members of the elderly client that allowed them time away from their duties of caregiving.
CSR
GDiT
Panama City, FL
09.2014 - 02.2017
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Ensured compliance with applicable laws and regulations for provision of services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adhered to company's established protocols for handling confidential data.
- Participated in team meetings or training sessions when necessary.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified customer needs and provided appropriate solutions.
Education
Associate of Arts - Nursing
Gulf Coast State College
Panama City, FLSkills
- Excellent communication skills
- Time management skills
- Excellent verbal and written communication
- EHR proficiency
- Telehealth platform expertise
- Ability to work independently, and manage time effectively
- Medication management
References
References available upon request.
Timeline
LPN
Vitas Hospice
07.2024 - Current
Companion Caregiver
Private Duty
06.2016 - 08.2024
CSR
GDiT
09.2014 - 02.2017
Associate of Arts - Nursing
Gulf Coast State College