Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Brown

Virginia Beach,VA

Summary

Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike. Organized Banquet Server with several years of experience working at various events. Skilled at food and beverage service, bussing tables, and maintaining customer satisfaction through efficiency and personability. Fantastic multitasking and customer service talents.

Overview

3
3
years of professional experience

Work History

Banquet Server

Sudexo
Virginia Beach, VA
03.2025 - Current
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Replenished beverages throughout meal service as needed.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Carried trays of food items from kitchen to dining areas.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Replenished buffet lines with fresh foods as needed.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Cleared away used plates and utensils following end of meal service.
  • Changed table settings between courses as necessary.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Ensured that all dishes were served at the correct temperature.
  • Communicated with chefs regarding any special requests from guests.
  • Served beverages and appetizers to guests in an efficient manner.
  • Provided refills on drinks as requested by customers.
  • Set up stations for serving meals according to established guidelines.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Team Member

Culvers
Lake Park, FL
05.2023 - 12.2024
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Provided customer service support to ensure satisfaction.
  • Identified opportunities for process improvements within the department.
  • Monitored expiration dates on food items for freshness assurance.
  • Operated cash registers to process payments from customers.
  • Answered phone calls regarding inquiries about products or services.
  • Created detailed reports outlining project progress and results achieved.

Team Leader

Rapids Water Park
West, Florida
05.2022 - 07.2024
  • Created training materials and conducted group trainings on new processes or procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2024

Skills

  • Customer service
  • Food safety
  • Event setup
  • Beverage service
  • Menu knowledge
  • Guest satisfaction
  • Conflict resolution
  • Team collaboration
  • Time management
  • Problem solving
  • Lifting and carrying

Timeline

Banquet Server

Sudexo
03.2025 - Current

Team Member

Culvers
05.2023 - 12.2024

Team Leader

Rapids Water Park
05.2022 - 07.2024

High School Diploma -

Palm Beach Lakes High School

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