Jordan Buell

Supervise daily LTL freight operations, leading a team of 30 dock associates, drivers, and support staff to ensure safe, efficient, and on-time service.

Coordinate dock flow, load planning, and dispatch operations to meet productivity and departure goals.

Monitor key performance indicators including on-time performance, freight claims, and labor costs; implement corrective actions as needed.

Enforce DOT and OSHA safety regulations, maintaining a strong safety culture and reducing workplace incidents.

Train, coach, and evaluate employees, conducting performance reviews and supporting professional development.

Resolve customer escalations and partner with sales and service teams to improve customer satisfaction and retention.

Optimize labor scheduling and equipment usage to control costs and increase operational efficiency.

• Coordinated daily operations to enhance efficiency and streamline workflows across multiple teams.
• Implemented process improvements that reduced operational bottlenecks and increased service delivery speed.
• Monitored team performance through regular assessments, ensuring alignment with operational goals.
• Facilitated cross-department collaboration to optimize resource allocation and project execution.
• Led team meetings to address challenges, share updates, and align on strategic goals.
• Conducted safety audits to ensure compliance with industry regulations and safety standards.
• Resolved conflicts and issues among team members to maintain a positive work environment.
• Evaluated operational systems, recommending enhancements that increased overall productivity.

• Executed efficient route planning to optimize delivery schedules and minimize travel time.
• Conducted regular vehicle maintenance checks to ensure safe and reliable operation.
• Managed inventory tracking for packages, ensuring accurate documentation and timely updates.
• Coordinated with warehouse staff to facilitate smooth loading and unloading of shipments.
• Communicated effectively with customers to confirm delivery details and address inquiries.
• Provided exceptional customer service through friendly interactions and professional demeanor.
• Resolved delivery issues promptly, ensuring customer satisfaction and service continuity.
• Trained new team members on company policies and delivery procedures to ensure compliance.

• Delivered exceptional service to guests, ensuring satisfaction and repeat visits.
• Collaborated with kitchen staff to ensure timely and accurate food delivery.
• Managed customer orders efficiently, minimizing wait times and enhancing dining experience.
• Trained new staff on restaurant procedures and customer service standards.
• Resolved customer complaints promptly, maintaining positive relationships and loyalty.
• Coordinated with team members to ensure smooth service during high-volume periods.
• Utilized point-of-sale system for accurate order entry and payment processing.
• Monitored food presentation and portion control, ensuring quality standards were met.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
• Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
• Actively listened customer feedback suggestions implemented improvements response their comments.
• Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.

• Welcomed guests warmly, creating a positive first impression upon arrival.
• Managed reservations efficiently, optimizing seating arrangements for maximum capacity.
• Coordinated with kitchen and waitstaff to ensure smooth dining service flow.
• Organized dining area to maintain cleanliness and a welcoming atmosphere.
• Developed solutions for seating conflicts, ensuring guest satisfaction.
• Monitored waitlist during peak hours, reducing guest wait times effectively.
• Communicated effectively with team members to facilitate timely service.
• Trained new staff on hostess duties and customer service expectations.
• Maintained accurate records of reservations and special requests.
• Adapted to changing dining room dynamics, ensuring optimal guest flow.
• Utilized feedback from guests to improve service standards and practices.