Jordan Buell
Oxford
Summary
Dynamic Operations Supervisor at Fed Ex Ground with a proven track record in enhancing efficiency and streamlining workflows. Skilled in performance monitoring and employee development, I implemented process improvements that significantly boosted service delivery speed. Adept at fostering collaboration and resolving conflicts, I ensure a productive and positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Fed Ex Ground
05.2025 - 11.2025
- Coordinated daily operations to enhance efficiency and streamline workflows across multiple teams.
- Implemented process improvements that reduced operational bottlenecks and increased service delivery speed.
- Monitored team performance through regular assessments, ensuring alignment with operational goals.
- Facilitated cross-department collaboration to optimize resource allocation and project execution.
- Led team meetings to address challenges, share updates, and align on strategic goals.
- Conducted safety audits to ensure compliance with industry regulations and safety standards.
- Resolved conflicts and issues among team members to maintain a positive work environment.
- Evaluated operational systems, recommending enhancements that increased overall productivity.
Courier
Federal Express
12.2019 - 05.2025
- Executed efficient route planning to optimize delivery schedules and minimize travel time.
- Conducted regular vehicle maintenance checks to ensure safe and reliable operation.
- Managed inventory tracking for packages, ensuring accurate documentation and timely updates.
- Coordinated with warehouse staff to facilitate smooth loading and unloading of shipments.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Provided exceptional customer service through friendly interactions and professional demeanor.
- Resolved delivery issues promptly, ensuring customer satisfaction and service continuity.
- Trained new team members on company policies and delivery procedures to ensure compliance.
Waitress
Chili's Bar and Grill
02.2018 - 12.2020
- Delivered exceptional service to guests, ensuring satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed customer orders efficiently, minimizing wait times and enhancing dining experience.
- Trained new staff on restaurant procedures and customer service standards.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Coordinated with team members to ensure smooth service during high-volume periods.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Monitored food presentation and portion control, ensuring quality standards were met.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress Trainee
Blissful Meadows Golf Club
04.2017 - 11.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Restaurant Hostess
Eller's Restaurant
08.2015 - 05.2018
- Welcomed guests warmly, creating a positive first impression upon arrival.
- Managed reservations efficiently, optimizing seating arrangements for maximum capacity.
- Coordinated with kitchen and waitstaff to ensure smooth dining service flow.
- Organized dining area to maintain cleanliness and a welcoming atmosphere.
- Developed solutions for seating conflicts, ensuring guest satisfaction.
- Monitored waitlist during peak hours, reducing guest wait times effectively.
- Communicated effectively with team members to facilitate timely service.
- Trained new staff on hostess duties and customer service expectations.
- Maintained accurate records of reservations and special requests.
- Adapted to changing dining room dynamics, ensuring optimal guest flow.
- Utilized feedback from guests to improve service standards and practices.
Education
High School Diploma -
Marianapolis Preparatory School
Thompson, CTAssociate of Science - Nursing
Quinsigamond Community College
Worcester, Massachusetts, MA05-2028
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
Certification
CPR certification
Hazmat and Dangerous Goods Certification
Timeline
Operations Supervisor
Fed Ex Ground
05.2025 - 11.2025
Courier
Federal Express
12.2019 - 05.2025
Waitress
Chili's Bar and Grill
02.2018 - 12.2020
Waitress Trainee
Blissful Meadows Golf Club
04.2017 - 11.2019
Restaurant Hostess
Eller's Restaurant
08.2015 - 05.2018
High School Diploma -
Marianapolis Preparatory School
Associate of Science - Nursing
Quinsigamond Community College