Jordan Burford

• Assessed patient behavior, reactions and responses to treatment plans.
• Monitored patient safety in all areas of the facility.
• Provided crisis intervention services to patients in need.
• Administered medications as prescribed by physician or psychiatrist.
• Advised clinical staff regarding appropriate interventions for behavioral issues.
• Maintained accurate documentation of patient progress and treatments received.
• Observed patients' behaviors during recreational activities and outings.
• Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
• Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
• Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
• Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
• Assisted in coordinating transportation for appointments outside the facility when necessary.
• Provided emotional support to clients and patients dealing with difficult situations.
• Responded promptly to any emergency situations that may arise within the facility.
• Documented patient behavior, interventions completed and patient response to interventions.
• Completed patient reports daily and submitted to management for evaluation.
• Established and maintained professional working relationships with clients, staff and public.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Educated clients on important life skills, housekeeping and food preparation.
• Cultivated relationships with fellow staff members to enhance team collaboration.
• Assisted with execution of client activities, support groups and field trips.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Conducted searches of clients upon return to facility.
• Maintained client and employee areas in good working order and with adequate supplies.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Documented patient interactions in compliance with HIPAA requirements.
• Identified and addressed individual mental health challenges to support patients.
• Provided excellent service to patients through personable communication.
• Tracked client movement on and off unit by documenting times and destinations.
• Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
• Verified patient health history and contact information for chart accuracy.
• Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
• Interviewed new patients to complete admission forms and assess mental health status.

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

• Monitored vital signs including blood pressure, temperature and pulse rate.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Accompanied clients to social events such as movies or plays.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Developed plans for respite care when needed based on availability of family members or other caregivers.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed safe lifting and transferring techniques to transport residents.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Assisted clients with maintaining good personal hygiene.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Helped clients get in and out of beds and wheelchairs.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Built strong and trusting rapport with clients and loved ones.
• Monitored health and well-being of clients and reported significant health changes.
• Organized oral medications for clients following dosage and schedule requirements.
• Drove clients to doctors' appointments and social outings.
• Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

• Data Entry of all Marketing Leads
• Answered Calls for everyone.
• Maintained accurate records of all data entered into the system.
• Reviewed existing processes and developed new strategies to improve efficiency in the data entry process.
• Developed standard operating procedures for daily tasks associated with the role.
• Developed and implemented training programs for new data entry staff members.
• Ensured compliance with company policies and procedures related to data entry operations.
• Resolved discrepancies between source documents and database information by researching sources of error or inconsistency.
• Provided technical support to users regarding issues encountered when inputting or retrieving data from databases.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained database by entering new and updated customer and account information.
• Identified and corrected data entry errors to prevent duplication across systems.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
• Proofread and edited documents to correct errors.

• Identified and qualified potential customers through outbound calling.
• Created and maintained a database of leads for follow-up by sales team.
• Provided customer service support and addressed customer inquiries.
• Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
• Analyzed customer needs and recommended appropriate products and services.
• Maintained an accurate record of all sales activities in the CRM system.
• Generated reports to track progress towards goals on a weekly basis.
• Collaborated with other departments to ensure successful execution of projects.
• Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
• Established relationships with prospects by following up on leads in a timely manner.
• Participated in trade shows, conferences, and networking events to generate new business opportunities.
• Provided feedback on new product ideas based on customer insights.
• Tracked performance metrics such as call volume, conversion rate.
• Prepared detailed proposals for prospective customers outlining services offered.
• Identified valuable leads through several key methods, including social media, networking events and targeted marketing.
• Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
• Applied lead generating methods in high number of cold calls per day.
• Followed up on sales leads through outbound calling.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Provided timely, courteous and knowledgeable responses to information requests.
• Developed new leads each day at or above quotas.
• Collaborated with new customers to give details about company offerings.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Achieved established sales targets by generating new customer accounts.
• Networked to build client base and promote products to new and existing clients.
• Cross-sold additional products and services to purchasing customers.