Jordan Burgess
Grand Rapids
Summary
Dynamic and results-oriented with a proven track record at Frederik Meijer Gardens, excelling in building maintenance and customer service. Demonstrated ability to enhance operational efficiency and guest satisfaction through effective teamwork, problem-solving, and communication. Skilled in preventive maintenance and safety standards, significantly improving facility operations and user experience.
Professional facility management professional prepared for this role. Focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, excellent communication skills, and problem-solving abilities as well as diligent work.
Overview
4
4
years of professional experience
Work History
Facility Attendant
Frederik Meijer Gardens
05.2023 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
- Maintained safety standards by conducting regular inspections and promptly reporting any issues.
Restaurant Hostess
Pietro's Italian Restaurant
06.2021 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Environmental Science
Cornerstone University
Grand Rapids, MI05-2026
Skills
- Building maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Excellent communication
- CPR certified
- Maintenance
- Analytical thinking
Languages
American Sign Language
Limited Working
Interests
I am passionate about the Environment, Climate, Sustainability, and Conservation I love to travel and experience new places, people, and cultures In my free time I like to garden, take walks, do crafts, or be with people I am also always interested in the well being of others and what can be done to help people with whatever they need
Timeline
Facility Attendant
Frederik Meijer Gardens
05.2023 - Current
Restaurant Hostess
Pietro's Italian Restaurant
06.2021 - 08.2021
Bachelor of Science - Environmental Science
Cornerstone University
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