Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jordan Burke

Colorado Springs,CO
Jordan Burke

Summary

Results-driven professional with over 15 years of experience in customer service, user experience, and human resources. Skilled at driving customer success, improving engagement, and fostering loyalty through empathy, collaboration, and innovative problem-solving. Adept at building strong relationships with executives, managers, and teams to deliver impactful solutions and achieve organizational goals.

Overview

15
years of professional experience
4

Certifications

Work History

USAA - P&C Auto Insurance

Auto Express Claims Adjuster
12.2024 - Current

Job overview

  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.

Amazon

Human Resources Associate Partner
01.2024 - 07.2024

Job overview

  • Enhanced employee retention by implementing effective onboarding
    processes and conducting regular follow-up meetings.
  • Assisted in maintaining compliance with labor laws, reducing
    potential risks of fines or lawsuits against the company.
  • Boosted HR efficiency by consolidating systems and creating
    user-friendly resources for over 800 employees and managers.
  • Supported management in addressing employee concerns,
    facilitating open communication channels and fostering a positive
    work environment, maintaining a 100% employee satisfaction rating.
  • Researched payroll, COBRA, disability and FMLA issues.

Amazon

Warehouse Associate Team Lead
02.2023 - 01.2024

Job overview

  • Enhanced inventory accuracy through regular cycle counts and
    thorough recordkeeping.
  • Completed timely and accurate daily logs to keep internal reporting
    accurate and track materials movements.
  • Provided support during peak seasons by stepping into various roles
    as needed to ensure smooth operations throughout the warehouse.
  • Reduced order processing time by implementing standardized
    procedures and cross-training team members.

Premier Martial Arts

Sales Program Director & Instructor
07.2022 - 11.2022

Job overview

  • Increased program participation by designing innovative customer engagement strategies.
  • Trained and coached diverse teams to deliver exceptional customer experiences.
  • Developed marketing initiatives that aligned with organizational objectives.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.

Inclusive Journeys

Lead UX/UI Researcher & Engineer
03.2021 - 07.2022

Job overview

  • Applied ethical considerations throughout all stages of research
    process, safeguarding participant welfare and data integrity.
  • Improved data collection efficiency using innovative survey tools.
  • Navigated complex ethical considerations, ensuring all research
    practices adhered to highest standards.
  • Translated complex research findings into actionable
    recommendations for industry stakeholders.
  • Wrote, reviewed and edited technical documents in accordance with
    template requirements.
  • Optimized engineering processes by implementing innovative
    solutions and streamlining workflow.
  • Presented technical findings to stakeholders, ensuring clear
    understanding of project status and goals.

Estee Lauder

Cosmetic Counter Manager
08.2018 - 08.2019

Job overview

  • Utilized data analysis tools to monitor sales trends and adjust
    promotional efforts accordingly for optimal results, representing top
    3% for sales performance within region.
  • Circulated cosmetic department to promptly and politely welcome
    customers and engage in conversation to assess needs.
  • Ensured compliance with company policies and procedures while
    managing daily operations at the cosmetic counter.
  • Enhanced customer satisfaction by providing personalized
    consultations and product recommendations.

Education

Scaled Agile Inc.
Scaled Agile

SAFe 6 Scrum Master from Agile & Scrum
11-2024

University Overview

Kenzie Academy
Indianapolis, IN

User Experience Engineering from User Experience Engineering
01.2021

University Overview

GreenFig
San Mateo, CA

Digital Marketing Science from Digital Marketing
01.2019

University Overview

Skills

  • Customer Experience Success Management
  • User Experience Research & Design
  • Professional Photography & Digital Editing
  • Agile Methodologies & Strategy
  • Scrum framework expertise
  • Employee Engagement & Retention
  • Strategic Planning & Project Management
  • Data Analysis & Insight Development
  • Regulatory Compliance
  • Relationship Building & Conflict Resolution

Certification

  • Google Ads
  • Google Ads Search
  • Google Analytics
  • HubSpot Email Marketing
  • CPR Trained Certified

Timeline

Auto Express Claims Adjuster
USAA - P&C Auto Insurance
12.2024 - Current
Human Resources Associate Partner
Amazon
01.2024 - 07.2024
Warehouse Associate Team Lead
Amazon
02.2023 - 01.2024
Sales Program Director & Instructor
Premier Martial Arts
07.2022 - 11.2022
Lead UX/UI Researcher & Engineer
Inclusive Journeys
03.2021 - 07.2022
Cosmetic Counter Manager
Estee Lauder
08.2018 - 08.2019
Kenzie Academy
User Experience Engineering from User Experience Engineering
GreenFig
Digital Marketing Science from Digital Marketing
Scaled Agile Inc.
SAFe 6 Scrum Master from Agile & Scrum

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Jordan Burke