Jordan Burrus
College Station,TX
Summary
Food service professional with extensive experience in kitchen management and culinary operations. Known for maintaining high standards of cleanliness and food safety while fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership and problem-solving.
Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.
Overview
16
16
years of professional experience
Work History
Kitchen Manager
Sheetz
08.2023 - 09.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Hospitality Manager
Sheetz
02.2022 - 08.2023
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Supervisor
Sheetz
02.2017 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Lab Technician
Zimmer Biomet
04.2014 - 12.2016
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Intelligence Analyst
United States Marine Corps
08.2008 - 09.2013
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
Education
Associate of Science - Computer Science
Wake Technical Community College
Raleigh, NC09-2025
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
Timeline
Kitchen Manager
Sheetz
08.2023 - 09.2024
Hospitality Manager
Sheetz
02.2022 - 08.2023
Supervisor
Sheetz
02.2017 - 02.2022
Lab Technician
Zimmer Biomet
04.2014 - 12.2016
Intelligence Analyst
United States Marine Corps
08.2008 - 09.2013
Associate of Science - Computer Science
Wake Technical Community College