JORDAN BUSTAMANTE
Santa Maria,CA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Store Manager
Lids Locker Room
Pismo Beach, CA
05.2025 - 06.2025
- Supervised daily store operations to ensure smooth functioning.
- Trained and mentored new employees on store policies and procedures.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
FOH Manager
Monte Grappa
Ojai, CA
11.2022 - 07.2024
- Conducted server training to enhance team performance and service quality.
- Managed daily front-of-house operations to ensure smooth service flow.
- Managed POS operations efficiently in high-volume dining environments.
- Demonstrated consistent professional dedication through reliable service delivery.
- Maintained composed presence during peak hours to ensure smooth operations.
FOH Manager
Ojai Rotie
Ojai, CA
10.2020 - 10.2022
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Uphold operating procedures and safety standards to maximize guest satisfaction.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Developed and maintained relationships with vendors and suppliers for front-of-house needs.
- Coached and developed team members to support employee growth and development.
Skills
- Menu design and POS operation
- Staff scheduling
- Complaint resolution
- Team oversight and support
- Customer feedback management
- Server training and development
- High-volume dining expertise
- Professional dedication and composure
Timeline
Store Manager
Lids Locker Room
05.2025 - 06.2025
FOH Manager
Monte Grappa
11.2022 - 07.2024
FOH Manager
Ojai Rotie
10.2020 - 10.2022
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