Summary
Overview
Work History
Education
Skills
Websites
Certification
Groups
Timeline
Generic

Jordan Byrd

Apex,USA

Summary

Personable Medical Assistant with several years of experience balancing administrative and clinical duties to achieve patient satisfaction. Skilled in healthcare systems, science communication, and Medicaid processes. Proven track record in leadership and outreach initiatives. Passionate about improving patient care and navigating healthcare resources. Compassionate Medical Caregiver with experience in providing support and assistance to patients in residential and healthcare settings. Strengths include strong communication skills, ability to work under pressure while maintaining quality care, and knowledge in monitoring patient health conditions. Have made significant contributions by improving patient comfort levels during illness or recovery through attentive care and positive engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Associate II

Department of Public Safety-Juvenile Court Office
Raleigh, NC
01.2025 - Current
  • Manage and coordinate schedules, appointments, and meetings for court counselors, supervisors, and the Chief Court Counselor to ensure timely and efficient operations.
  • Provide clerical and administrative support, including creating and modifying legal documents using the Microsoft Office Suite.
  • Serve as the primary point of contact for clients and visitors.
  • Handle and distribute incoming and outgoing mail, ensuring that legal correspondence is processed promptly.
  • Organize and facilitate meetings, including setting agendas, distributing materials, and managing follow-up actions.
  • Oversee inventory management and ordering of office supplies to maintain office efficiency.
  • Maintain comprehensive filing systems, both hard copy and electronic, ensuring legal documentation is properly stored and easily accessible, while complying with confidentiality standards.
  • Perform data entry tasks, and generate reports from NCJOIN and other electronic sources to support court operations.
  • Act as a liaison between the District Attorney’s office, Police Department, clerks, and other legal entities, ensuring effective communication and a smooth workflow across departments.

Phone Banker

National Domestic Workers Alliance / Care in Action
Raleigh, NC
09.2024 - 11.2024
  • Proven experience in handling high volume inbound and outbound calls efficiently
  • Strong understanding of banking products, services, and procedures
  • Excellent communication and interpersonal skills, with an emphasis on customer service excellence

Executive Administrative Assistant

Compelling Preaching Initiative
Raleigh, NC
02.2024 - Current
  • Led and established branding and outreach initiatives and guidelines
  • Assisted with conferences and cohort sessions
  • Drafted and distributed emails, correspondence memos, letters, faxes, and forms
  • Created surveys and evaluation tools
  • Coordinated travel arrangements and reconciled expense reports
  • Provided general support to partners and acted as the point of contact for internal and external networks
  • Liaised with executive and senior administrative assistants to handle requests and queries from senior managers

Executive Member

NextGen Advisory Council
Raleigh, NC
01.2024 - 08.2024
  • Collaborated with a group of 10 young adults to support youth and young adults nationwide facing mental health challenges
  • Leveraged diverse backgrounds and experiences to provide valuable insights for NAMI to effectively serve our peers
  • Engaged in open dialogue and collaboration to brainstorm innovative strategies, breaking the stigma surrounding mental health and advocating for meaningful change
  • Contributed to shaping policies and initiatives that directly impact youth mental health, amplifying my voice in the process

Student Intern

Bleeding Disorders Foundation of North Carolina
Morrisville, NC
01.2024 - 04.2024
  • Collaborated with a partner to develop impactful social media marketing tools, including eye-catching Canva flyers, to enhance awareness and engagement for the Bleeding Disorders Foundation of NC
  • Proactively reached out to venues and organizations, successfully securing donations and sponsorships to support the foundation's fundraising efforts
  • Organized logistics for fundraising events, ensuring their smooth execution, and actively volunteered during these events
  • Contributed 30 hours of dedicated volunteer work, applying skills in marketing and community engagement to support the foundation's mission
  • Developed social media marketing tools and secured donations for events

Administrative Assistant

NAMI (National Alliance on Mental Illness)
Raleigh, NC
09.2023 - 04.2024
  • Developed a comprehensive HelpLine Directory for NAMI Wake County, providing a curated list of resources to assist users in identifying options to meet their needs
  • The directory includes NAMI Knowledge Articles that offer detailed resources, support options, and information, accessible at helplinefaqs.nami.org
  • Performed general administrative duties such as drafting communications, managing mailings, delivering customer service, preparing reports, and maintaining filing systems
  • Supported the board of directors by scheduling meetings and distributing board materials
  • Assisted in program evaluation by entering and summarizing workshop feedback
  • Created social media graphics and conducted marketing activities
  • Drafted and assisted with legal documents
  • Tackled special projects and other assigned tasks

Marketing Intern

Shelton Leadership Center NC State University
Raleigh, NC
08.2022 - 04.2023
  • Conducted marketing research and created content for media platforms
  • Implemented new marketing strategies and campaigns
  • Supported marketing campaign planning and execution
  • Developed brand portfolio for future social media outreach and engagement

Community Outreach Intern

Rural Advocacy Group
Raleigh, NC
06.2022 - 10.2022
  • Participated in weekly meetings to address diverse community issues, including healthcare, resource scarcity, awareness building, and socioeconomic influences
  • Cultivated effective town-hall meetings ('the conversations') to facilitate dialogue and action plans among local community members and stakeholders
  • Networked with non-profit organizations to secure support and resources for community initiatives
  • Assisted in marketing efforts and graphic design to promote community engagement and awareness
  • Provided innovative perspectives and strategies to empower members in impacting younger generations effectively

Rural Health Technology Intern

Office of Rural Health - NC Department of Human Health Services
Raleigh, NC
05.2022 - 08.2022
  • Assisted in rural health informatics, including survey building and public health reports
  • Attended conferences for Digital Equity, enhancing telehealth and network use
  • Developed data analytics skills to improve telehealth efficiency
  • Created marketing materials utilizing science communication skills to effectively present health information to diverse audiences

College Ambassador

Black Girl Health Foundation, Inc
Raleigh-Durham, NC
02.2022 - 06.2022
  • Plan and implement a mental health social media campaign targeting African American women in underserved communities using accredited scientific research
  • Worked behind the scenes to build relationships within the community, developing long-term routes for engagement and advocacy on behalf of African American women and their health goals
  • Assisted to coordinate the Tri-City Mind Over Matter educational workshop on health & wellness, and self-care advocacy
  • Promoted nutritional awareness and physical activity among young people

Office Assistant

College of Agriculture and Life Science - NC State University
Raleigh, NC
08.2021 - 06.2022
  • Managed incoming voice messages and emails directed to Admissions, promptly forwarding them to relevant departments or individuals
  • Assist in data entry
  • Preparing and sorting documents for data entry; quickly and accurately entering data into database software; checking for errors and discrepancies
  • Prepared campus correspondence including mailings, emails, and errands as assigned, ensuring timely and professional communication
  • Participated actively in campus visit programs such as 'Spend a Day at State,' providing prospective students with informative campus tours and supporting special events as needed
  • Demonstrated strong keyboarding skills and proficiency in Microsoft Office Suite

Medical Shadowing/Intern

Robeson Pediatrics
Lumberton, NC
06.2021 - 07.2021
  • Participated in patient care and provided clinical assistance
  • Contributed to clerical tasks such as front desk check-in/out and patient insurance updates
  • Contacted guardians and parents of pediatric patients in the Robeson County area to inform them about upcoming Medicaid changes and implementation plans
  • Shadowed administrative and billing functions, insurance regulation and policy, and overall functionality of the Pediatric Clinic to gain insights into clinic operations

Education

Bachelor's degree - Science, Technology, and Society

North Carolina State University at Raleigh
Raleigh, NC
05.2024

High school diploma -

Lumberton Senior High School
Lumberton, NC
05.2020

Skills

  • Legal Drafting
  • Content Creation
  • Data Analytics
  • Advocacy
  • Logical analysis
  • Ethical use of technology
  • Policy development and program planning
  • Social Media Management
  • Health equity
  • Indirect Patient Care
  • Patient Care
  • Ambulation Assistance
  • Bedside manner
  • Medical terminology knowledge

Certification

  • CPR Certification, 09/01/23 to 09/01/25, CPR certified for adults, children, and babies.
  • Emergency Medical Responder (EMR) Certification - North Carolina, 10/01/23 to 10/01/25

Groups

  • Goldenleaf Scholarship Leadership Program, 01/01/20, 05/31/24, Participate in career development through internships and networking opportunities. Attend leadership conferences focusing on growth, reflection, and team-building exercises with fellow scholars. Receive personalized coaching and guidance to support academic and professional endeavors.
  • Returners Committee Quad Commons - Honors and Scholars Village, 09/01/21, 05/31/22, Served as a representative for the Honors and Scholars Village at NC State, addressing community issues and enhancing village initiatives through problem-solving and leadership.
  • Black Business Student Association, 01/01/21, 06/30/22, Enhance career and professional development through interview preparation, recruiting panels, and workshops. Organize programming to connect members with the Raleigh community and foster service opportunities. Support academic success through study guides and tutorial sessions. Strengthen alumni connections via mentoring and networking events.
  • Queen In You at North Carolina State University, 09/01/21, Present, Appointed President (2023-2024). Elected Vice President (2022-2023). Reshaping outreach for women of color in the Wake County area. Drafting constitutions/by-laws to adjust to COVID regulations and new efforts needed on campus. Community service planning and facilitation. First president to begin the incorporation process for the Queen In you at North Carolina State University Chapter.
  • Scholars Program North Carolina State University, 08/01/21, 05/31/24, Bridge academic learning with practical experience in arts and workforce development. Engage directly with NC State faculty in knowledge-building and creative activities. Align educational goals with personal passions to contribute as an active citizen in a dynamic global environment.
  • College Mentors, 09/01/22, 05/31/24, Engage in weekly advisement and activity sessions with mentees to establish personal goals, create action plans, and provide motivation and inspiration. Implement youth programs to foster positive relationships and support personal development.
  • Head of Fundraising Outreach - Pack Cancer Association, 08/01/22, 06/30/23, Coordinate publicizing fundraising events and generating innovative ideas. Communicated with VP for fundraising and advertising fundraising events, works with Head of Fundraising Events to communicate with potential and current fundraising opportunities. Collaborate with team members and external partners to maximize fundraising efforts and community engagement. Maintain detailed records and facilitate smooth officer transitions.
  • Interdisciplinary Studies Ambassador - NC State CHASS Department, 08/01/22, 05/31/24, Build a supportive network for students in Interdisciplinary Studies. Represent the department at student events and off-campus engagements. Foster communication between prospective students, families, and administrative personnel to ensure effective issue resolution and information dissemination. Utilize social media platforms to promote campus activities and enhance student and alumni awareness. Assist in the advertisement and development of class events hosted by deans.
  • Delta Sigma Theta Sorority Inc., 04/01/23, 05/31/24, International Awareness and Involvement Thrust Chair, Develop initiatives and programs to promote awareness of sustainability plans at both the chapter and national levels. Foster community awareness of global issues impacting NC State University's campus. Motivate active participation in global initiatives among college students. Recognized for exemplary leadership, resulting in the chapter winning the International Awareness and Involvement Collegiate Chapter of the Year award., Chaplain, Provide spiritual support to chapter members, nurturing faith, love, and hope within the sorority and community. Support mental health efforts through spiritual wellbeing initiatives., Co-Chair of Emergency Response Team (DST - Regional Conference), Implement effective communication strategies to aid in disaster preparedness and response. Facilitate early response steps and efficient recovery processes. Provide resource support and guidance to sorority members and affected communities during natural or man-made disasters.

Timeline

Administrative Associate II

Department of Public Safety-Juvenile Court Office
01.2025 - Current

Phone Banker

National Domestic Workers Alliance / Care in Action
09.2024 - 11.2024

Executive Administrative Assistant

Compelling Preaching Initiative
02.2024 - Current

Executive Member

NextGen Advisory Council
01.2024 - 08.2024

Student Intern

Bleeding Disorders Foundation of North Carolina
01.2024 - 04.2024

Administrative Assistant

NAMI (National Alliance on Mental Illness)
09.2023 - 04.2024

Marketing Intern

Shelton Leadership Center NC State University
08.2022 - 04.2023

Community Outreach Intern

Rural Advocacy Group
06.2022 - 10.2022

Rural Health Technology Intern

Office of Rural Health - NC Department of Human Health Services
05.2022 - 08.2022

College Ambassador

Black Girl Health Foundation, Inc
02.2022 - 06.2022

Office Assistant

College of Agriculture and Life Science - NC State University
08.2021 - 06.2022

Medical Shadowing/Intern

Robeson Pediatrics
06.2021 - 07.2021
  • CPR Certification, 09/01/23 to 09/01/25, CPR certified for adults, children, and babies.
  • Emergency Medical Responder (EMR) Certification - North Carolina, 10/01/23 to 10/01/25

Bachelor's degree - Science, Technology, and Society

North Carolina State University at Raleigh

High school diploma -

Lumberton Senior High School
Jordan Byrd