Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Highlights And Accomplishments
Affiliations
References
Timeline
Generic
Jordan Cable

Jordan Cable

Monroe,NC

Summary

Dynamic mixologist and customer service professional with a proven history of enhancing customer satisfaction and loyalty at Providence Country Club and other prestigious venues. Expertise in event coordination and team leadership, coupled with skilled suggestive selling that effectively boosts revenue through strategic upselling. Strong problem-solving abilities complemented by a detail-oriented approach to health codes compliance ensure operational excellence. Committed to leveraging these competencies to drive continued growth in the hospitality industry.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Bartender/Supervisor

Providence Country Club
Charlotte, NC
12.2019 - Current
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Created signature beverages to increase revenue and patron loyalty.
  • Advertised, marketed and recommended drink options to guests.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Effectively multitasked within fast-paced environment.
  • Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
  • Assisted management in developing promotional activities such as contests or giveaways.
  • Organized events such as happy hours or special promotions for holidays or sporting events.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.

Server, Bartender, Training Coordinator, Key Manager

Carrabba's Italian Grill
Matthews, NC
12.2017 - Current
  • Responsibilities include continuously expanding knowledge of product, suggestive selling, establishing and maintaining regular guest, increasing business and individual sales, attending monthly teach backs, handling money and completing multiple tasks at once in a fast paced environment
  • Training new employees on company standards, food and beverage knowledge, guest service expectations and suggestive selling methods
  • Providing new hires with uniforms, all necessary training materials and setting up a training schedule
  • Bartending has all the duties as a server but with added responsibilities of having a cash register, making alcoholic beverages for guests throughout the restaurant while still providing bar guests with high quality service and making sure to follow all liquor laws
  • I also do monthly or quarterly inventory count for liquor, beer, and wine as needed by the company
  • Key Manager position duties include providing solutions for guests complaints, extra support for all front of house employees, expediting food coming from the kitchen and any task needed to support salary management

Sales agent and promoted to Master sales agent degree 1

Red Ventures
Fort Mill, SC
03.2016 - 11.2017
  • Responsibilities include taking phone calls for customers interested in more information on the services that we provide.
  • Guide customers through the process, utilizing the multi-step sales process from company sales training courses.
  • Provide great customer service, address hesitations with knowledge, while upselling service plans and added attachments when able to increase overall profit for the company.
  • Hit the specified monthly sales quota.
  • Operating an in-house-built computer program to set up and place service orders for customers.
  • Ensured compliance with company policies and procedures at all times.

Server, Trainer, Head-wait

Outback Steakhouse
Matthews, NC
05.2013 - 03.2016
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Built relationships with regular customers through personalized service.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.

Crew member, Maintenance, Manager

McDonald's
Wesley Chapel, NC
08.2011 - 03.2013
  • Manager responsibilities included providing leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Attend quarterly training workshops.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Runner

McAllister's Deli
Monroe, NC
09.2010 - 02.2011
  • Responsibilities include taking care of guests by bringing out their food and refilling drinks.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.
  • Collected food and quickly delivered to customers' tables.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • End of the shift, detail, clean, restock, and rest for the next day.

Education

High School Diploma - Medical Science concentration

Central Academy of Technology and Arts
Monroe, NC
01.2011

Skills

  • Health codes compliance
  • Superior customer service
  • Proficient in mixology
  • Suggestive selling and upselling strategies
  • Relationship building
  • Event coordination
  • Team leadership
  • Supply ordering
  • Problem-solving abilities
  • Adaptability
  • Detail-oriented

Certification

  • Servsafe workshop, McDonald's
  • Master Sales Agent conference for salesmanship knowledge, Red Ventures
  • Train the Trainer workshop, Carrabba's
  • Key Management workshop, Carrabba's

Accomplishments

  • Employee of the month, 06/23 Providence Country Club
  • Top Overall Sales metrics, 08/16, Red Ventures
  • Highest tv attach percentage, 05/16, Red Ventures
  • Highest tv attach percentage, 06/16, Red Ventures
  • Highest tv attach percentage, 09/16, Red Ventures
  • Highest Double play percentage, 09/16, Red Ventures
  • Individual sales leader, 2014, Outback Steakhouse
  • Multiple monthly sales contest winner, 2014, Outback Steakhouse
  • Helped increase Overall Satisfaction score, 05/15, Outback Steakhouse
  • Servsafe certified, 2012
  • Employee of the Month, 2012, McDonald's
  • Varsity baseball, 2008-2011
  • Junior varsity football, Late 2007 - Early 2008
  • The Boy Scouts of America

Highlights And Accomplishments

  • Open availability
  • Strong salesmanship skills
  • Exceptional interpersonal skills
  • Organized
  • Exceptional multitasker
  • Problem solver
  • Management skills
  • Experienced trainer

Affiliations

  • Proud father
  • Sports enthusiast
  • Love Singing
  • Always learning and trying new things

References

References available upon request.

Timeline

Lead Bartender/Supervisor

Providence Country Club
12.2019 - Current

Server, Bartender, Training Coordinator, Key Manager

Carrabba's Italian Grill
12.2017 - Current

Sales agent and promoted to Master sales agent degree 1

Red Ventures
03.2016 - 11.2017

Server, Trainer, Head-wait

Outback Steakhouse
05.2013 - 03.2016

Crew member, Maintenance, Manager

McDonald's
08.2011 - 03.2013

Runner

McAllister's Deli
09.2010 - 02.2011

High School Diploma - Medical Science concentration

Central Academy of Technology and Arts

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Jordan Cable