Jordan Calkins
Berryville,Virginia
Summary
Dynamic educator and customer service professional with a proven track record at Stepping Stones Learning Academy and Navy Federal Credit Union. Specializes in curriculum planning and understanding customer needs, effectively boosting student development and customer satisfaction. Demonstrates exceptional teamwork, parent communication, and issue resolution skills, contributing to significant progress and retention achievements.
Overview
10
10
years of professional experience
Work History
Lead Teacher, Two-Year-Olds Classroom
Stepping Stones Learning Academy
Purcellville, VA
03.2023 - Current
- Provided support to other teachers when needed during challenging situations.
- Trained new staff members on instructional methods, curriculum implementation, and classroom procedures.
- Developed and implemented age-appropriate activities to promote physical, social, emotional, and cognitive development in two-year-olds.
- Collaborated with parents on individual student progress reports and goals.
- Maintained a safe learning environment by enforcing discipline policies.
- Created lesson plans that incorporated best practices in early childhood education.
Member Service Representative
Navy Federal Credit Union
Winchester, VA
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Researched and rapidly resolved client conflicts to maintain key accounts
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
Team Member
Aerotek
Winchester, Va
11.2021 - 08.2022
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Pursued learning opportunities to advance knowledge and take on leadership position
Lead Teacher
Stepping Stones Learning Academy
Purcellville
11.2020 - 10.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
Bartender
Hamilton Station Gastropub
Hamilton, VA
09.2018 - 12.2020
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Set up bar for operation, obtained cash bank and stocked service bar
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Lead Teacher
Purcellville Children's Academy
Purcellville
11.2014 - 06.2019
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Conferred with parents about student progress to boost family involvement and enhance student support
Education
High School Diploma -
Loudoun Valley High School
06.2009
No Degree - Photography
College of Southern Maryland
La Plata, MDNo Degree - Nursing
Shepherd University
Shepherdstown, WVSkills
- Understanding Customer Needs
- Customer Retention Strategies
- Enthusiastic Demeanor
- Student motivation and engagement
- Food Item Recall
- Teamwork and professionalism
- Ability to lift 30 pounds
- Handling difficult customers
- Classroom organization
- Parent communication
- Curriculum planning
- Customer service
- Tact and sensitivity
- Progress reporting
- Member correspondence
- Issue resolution
- Customer support
References
References available upon request.
Timeline
Lead Teacher, Two-Year-Olds Classroom
Stepping Stones Learning Academy
03.2023 - Current
Member Service Representative
Navy Federal Credit Union
10.2022 - 01.2023
Team Member
Aerotek
11.2021 - 08.2022
Lead Teacher
Stepping Stones Learning Academy
11.2020 - 10.2021
Bartender
Hamilton Station Gastropub
09.2018 - 12.2020
Lead Teacher
Purcellville Children's Academy
11.2014 - 06.2019
High School Diploma -
Loudoun Valley High School
No Degree - Photography
College of Southern Maryland
No Degree - Nursing
Shepherd University
Similar Profiles
Savannah GarrisSavannah Garris
Teacher at Stepping Stones Early Learning AcademyTeacher at Stepping Stones Early Learning Academy
Wen LinWen Lin
ECT (Early Childhood Teacher) at Stepping Stones Lockleys Early Learning CentreECT (Early Childhood Teacher) at Stepping Stones Lockleys Early Learning Centre
Alicia ReidyAlicia Reidy
Senior Staff Teacher at Stepping Stones Early Learning CenterSenior Staff Teacher at Stepping Stones Early Learning Center