Jordan Carey
Rochester,NY
Summary
Personable customer service professional versed in managing customer accounts and facilitating sales and service. Communicates tactfully and effectively to address customer needs and process requests with a customer. Honest, empathetic, and ethical with a customer-oriented mindset and over 10 years of client-focused experience. Motivated and energetic Certified Personal Trainer conducting safe, effective training programs for clientele. Set up and maintain cleanliness of equipment, devise strength training programs and provide detailed instructions to enable clients to meet fitness goals.
Overview
1
1
Certification
Work History
Cellular Sales Technician
Verizon
Rochester, NY
2019 - Current
- Advised customers on different financing options
- Detected and resolved defects in malfunctioning mobile equipment, including loose connections and broken wires
- Used software to draft reports detailing project status and details
- Met sales quotas by utilizing upselling opportunities
- Promoted products by tracking offerings and prices
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Closed new service contracts by demonstrating benefits to customers.
Windows Sales Team Manager
Renewal by Anderson
Rochester, NY
2017 - 2019
- Managed a team of 6 sales representatives, providing feedback on performance and coaching when needed.
- Restored functionality of window controls by replacing and fixing both motorized and manual mechanisms
- Prevented moisture and contamination by keeping areas clean and dry during repairs
- Delivered fast and friendly service to handle questions and service complaints.
- Created monthly reports that tracked key performance indicators such as customer acquisition rate, revenue growth, and customer retention rate.
- Trained new hires on company policies, procedures, and processes related to sales operations.
Pet Groomer
Petco Animal Supplies Stores Inc.
Rochester, NY
2015 - 2017
- Completed an 800-hour, 20-week course for pet grooming certification.
- Administered flea treatments and other medicated baths to pets as required.
- Brushing, clipping, trimming and styling of pet fur coats.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Worked closely with veterinary personnel to provide additional medical treatment if needed.
- Cleaned and sanitized all grooming equipment after each use.
Education
High School Diploma -
Brighton High School
06.2011
Some College (No Degree) - Criminal Justice
Monroe Community College
Rochester, NYSkills
- Certified Personal Trainer
- Strength training
- Time management
- Word Processing
- Cultural awareness
- Decision making
- Multitasking
- Service marketing
- Routine planning
- Sports enthusiast
- Injury prevention
Affiliations
- Physical fitness
- Golf
- Hockey
- Lacrosse
- Cooking
Accomplishments
- Class B Honors for Lacrosse as Goalie 2009-2011
- Multiple monthly and quarterly sales bonuses
Certification
- ISSA Certified Personal Trainer
- Certfied New York State Welder trained in Shielded Metal Arc Welding (SMAW-Stick), Gas Tungsten Arc Welding (GTAW-TIG), and Gas Metal Arc Welding (GMAW-MIG), as well as plasma arc and oxy-acetylene cutting.
- Petco Certified Pet Groomer
Timeline
Cellular Sales Technician
Verizon
2019 - Current
Windows Sales Team Manager
Renewal by Anderson
2017 - 2019
Pet Groomer
Petco Animal Supplies Stores Inc.
2015 - 2017
High School Diploma -
Brighton High School
Some College (No Degree) - Criminal Justice
Monroe Community College