Jordan Carpenter

• Conducted market research to identify trends and customer needs.
• Created content for various social media platforms including Facebook, Twitter, Instagram and our website.
• Developed marketing strategies for existing products, services and new product launches.
• Payroll biweekly
• Invoicing and following up with restaurant vendors
• Balancing daily sales reports from the restaurant locations
• Email advertisements and coupons
• Extensive use of excel sheets for tracking sales, credit card batches, DSRs, and inventory.

• Coordinated benefits processing, including enrollments, terminations and claims.
• Provided assistance for plan participants by explaining benefits information to ensure educated selections.
• Reviewed employee enrollments to verify accuracy, inputting information into the company database.
• Checked accuracy and completeness of benefits applications and documents.
• Updated and reconciled retirement, tax and health care accounts.

NOTE: I left due to having a baby in December and this being a contract position.

• Communicate effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
• Check accuracy and completeness of benefits applications and documents.
• Run pharmacy management benefits to ensure patients insurance covers medication. Complete summary of benefits to be sent to Healthcare providers.
• Occasionally work with customer service to resolve customer insurance complaints.
• Coordinated benefits processing, including enrollments, terminations and claims.

• Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
• Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
• Oversee a specific department to keep things moving smoothly.

• Assisted with outreach and recruitment activities to acquire qualified talent.
• Scheduled training events and informed participants of details.
• Updated database with payroll and employee information.
• Completed onboarding and new hire orientation for employees.
• When hiring, complete background and fingerprints for those working on the airport grounds.
• Prepared data and produced various reports using HRIS system.
• Supported employees with benefits enrollments by guiding process and answering questions.
• Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
• Planned and conducted new employee onboarding.

• Worked with finance department to file receipts and reimbursements.
• Gathered, entered and updated data to maintain departmental records and databases.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Composed and edited complex and sensitive correspondence, reports and documents.
• Developed successful filing system to increase ability to retain and recover documents, reports and records.
• Maintained office supplies by checking inventory and ordering items.
• Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

• Answered incoming calls for troubleshooting, warranty, and replacement parts.
• Trained the incoming classes to the floor
• Worked with our sales team and escalations.
• Multi-task between 3 programs at all times.
• Updated customer accounts, addresses and contact information within call management databases.