Jordan Carswell
Murphy,NC
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in receptionist, managing and customer service role.
Overview
2
2
years of professional experience
Work History
Manager
VACASSA
08.2025 - Current
- Developed and implemented training programs to enhance employee skills and performance.
- Coordinated cross-departmental projects to improve operational efficiency and collaboration.
- Monitored budget expenditures, ensuring alignment with financial goals and organizational priorities.
- Facilitated stakeholder engagement meetings to gather feedback and drive strategic initiatives.
- Led team meetings to align on project goals and address any challenges proactively.
- Established key performance indicators to measure success and inform decision-making.
- Identified opportunities for process improvement, implementing solutions to enhance service delivery.
- Created comprehensive reports to present project progress and outcomes to upper management.
- Trained new hires on company policies and procedures to ensure compliance and efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Receptionist
Kadillac Kennels
11.2023 - 05.2025
- Managed front desk operations to ensure efficient visitor flow and service delivery.
- Coordinated appointment scheduling for clients and maintained accurate records.
- Facilitated communication between clients and staff to enhance service quality.
- Performed data entry and filing tasks to maintain organized office documentation.
- Assisted in office supply management to ensure adequate stock levels.
- Answered incoming calls and directed inquiries to appropriate personnel.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Trained new reception staff on procedures and customer service standards.
- Organized and scheduled meetings and events for kennel management.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Saved By Grace
Murphy05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Shift scheduling
- Sales techniques
- Business development
- Safety procedures
Languages
English
Native or Bilingual
Timeline
Manager
VACASSA
08.2025 - Current
Receptionist
Kadillac Kennels
11.2023 - 05.2025
High School Diploma -
Saved By Grace