Jordan Carter
Lansing,MI
Summary
Dedicated healthcare professional with a Bachelor of Science in Healthcare Science and Services and robust experience in direct patient care, medication management, and team leadership. Proven track record in accurate medical documentation, utilizing digital systems for data entry, and delivering exceptional customer service. Adept at adapting to remote work environments, seeking a remote role healthcare customer service where customer service, precision, compassion, and strong organizational skills are paramount.
Overview
4
4
years of professional experience
Work History
Team Leader
Gordon Food Service
04.2021 - Current
- Supervise and delegate tasks to team members, ensuring streamlined operations and high-quality customer service.
- Communicate project goals and updates effectively, fostering team alignment and productivity.
- Resolve customer issues promptly using strong problem-solving skills, enhancing overall client satisfaction.
Medication Technician
Brookdale Senior Living Facility
01.2024 - 04.2024
- Documented patient behaviors, symptoms, and vital signs (temperature, pulse, respiration, blood pressure) to support nursing staff in clinical decisions.
- Provided attentive, compassionate care to senior patients, ensuring adherence to safety and care protocols.
- Utilized healthcare software to update patient records, maintaining accuracy and compliance with regulations.
Caregiver/Medication Technician
Heritage Community of Kalamazoo
02.2022 - 04.2023
- Accurately charted patient data using computerized systems, ensuring reliable and confidential recordkeeping.
- Delivered compassionate care by assisting with daily living activities including bathing, dressing, grooming, and toileting.
- Led shifts and coordinated additional duties during peak times, demonstrating initiative and strong leadership.
Education
Bachelor of Science - Healthcare Science And Services
Western Michigan University
Kalamazoo, MI08-2023
Skills
- Healthcare & Clinical Skills: Direct patient care, medication administration, patient safety, vital signs monitoring
- Digital & Administration Skills: Medical documentation, electronic health records, data entry, computer proficiency (Microsoft office)
- Remote & Communication Skills: Remote work adaptability, digital communication, conflict resolution, excellent customer service
- Leadership & Organizational Skills: Team management, problem solving, multitasking, organizational efficiency
Timeline
Medication Technician
Brookdale Senior Living Facility
01.2024 - 04.2024
Caregiver/Medication Technician
Heritage Community of Kalamazoo
02.2022 - 04.2023
Team Leader
Gordon Food Service
04.2021 - Current
Bachelor of Science - Healthcare Science And Services
Western Michigan University
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