Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Jordan Castillo

Alhambra,California

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

6
6
years of professional experience

Work History

Locksmith

Tony's Lock And Key
09.2016 - 11.2022
  • Improved security for clients by installing and maintaining various types of lock systems.
  • Enhanced client satisfaction by providing prompt, professional service in emergency situations.
  • Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
  • Conducted comprehensive assessments of home and business security needs to provide tailored recommendations for improvements.
  • Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
  • Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
  • Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.

Valet Attendant

AAA Parking
10.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
  • Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
  • Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
  • Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
  • Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
  • Handled cash transactions accurately, balancing daily revenue at the end of each shift.
  • Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.

Cleaning Crew Member

In-N-Out
02.2021 - 10.2021
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Streamlined cleaning processes with the implementation of innovative techniques, methods, and tools.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
  • Promoted eco-friendly practices by utilizing environmentally friendly products and waste reduction strategies where possible.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.

Education

Associate of Science - Business Administration

East Los Angeles College
Monterey Park, CA
04.2026

High School Diploma -

Alhambra High School
Alhambra, CA
05.2019

Skills

  • Ordering parts
  • Repairing broken systems
  • Installing new hardware
  • Operating equipment
  • Maintaining inventory
  • Guest Relations
  • Event preparation
  • Event Planning
  • Cleaning and sanitizing
  • Reservation Management
  • Reservations Coordination
  • Front-of-house display creation
  • Conflict Resolution
  • Bill computation

Affiliations

  • San Vicente Bungalows
  • Sunset Tower Hotel

Languages

Spanish
Full Professional

Timeline

Valet Attendant

AAA Parking
10.2021 - 06.2022

Cleaning Crew Member

In-N-Out
02.2021 - 10.2021

Locksmith

Tony's Lock And Key
09.2016 - 11.2022

Associate of Science - Business Administration

East Los Angeles College

High School Diploma -

Alhambra High School

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Jordan Castillo