JORDAN CASTILLO
Davie,FL
Summary
Advanced Retail Professional. Skilled in training staff and establishing connections with customers. Self-motivated with exceptional communication skills and intermediate computer abilities.
Overview
12
12
years of professional experience
Work History
Team Leader
Adidas
09.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Leader
Adidas
03.2017 - 07.2023
- Helped set and manage objectives for quality, productivity and compliance.
- Adhered to applicable guidelines and requirements, and assisted team in doing the same.
- Contributed to the interviewing process and made new hire recommendations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Managed a high workload with a consistent record of achieving deadlines and production targets.
- Supervised and motivated staff and management.
Event Staff
Adidas
04.2016 - 02.2017
- Worked in Orlando City Stadium, accomplishing all assigned tasks with efficiency and accuracy.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Stocked and replenished merchandise according to store merchandising layouts.
Sales Associate
Forever 21
04.2013 - 02.2014
- Organized products on racks and displays with focus on visual appeal and brand standards.
- Answered questions regarding store policies and merchandise.
- Provided repeat customers with exceptional care and attention.
- Managed customer cash and credit card transactions using company point of sale system.
- Helped customers with questions, problems and complaints in person and via telephone.
Sales Associate
Tommy Hilfiger
02.2012 - 06.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions Provided ongoing guest service, including giving fashion advice.
- Cleaned and organized the store, including the checkout desk and displays.
Sales Associate
Fossil
10.2012 - 01.2013
- Sold $650.00 in Fossil watches per shift Processed cash and credit payments rapidly and accurately.
- Welcomed customers into the store and helped them locate items.
- Stocked and replenished merchandise according to store merchandising layouts.
- Operated a cash register for cash, check and credit card transactions.
- Mentored new sales associates to contribute to the store's positive culture.
Education
High School Diploma -
University High School
Orlando, FL2010
Associate of Science - Criminal Justice
Valencia College
Orlando, FLSkills
- Self-motivated
- Extremely organized
- Strong verbal communication
- Team leadership
Timeline
Team Leader
Adidas
09.2023 - Current
Team Leader
Adidas
03.2017 - 07.2023
Event Staff
Adidas
04.2016 - 02.2017
Sales Associate
Forever 21
04.2013 - 02.2014
Sales Associate
Fossil
10.2012 - 01.2013
Sales Associate
Tommy Hilfiger
02.2012 - 06.2013
High School Diploma -
University High School
Associate of Science - Criminal Justice
Valencia College