Jordan Castillo
Pleasant Hill,CA
Summary
Customer-focused Bartender with 25 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Auburn Lounge
03.2024 - Current
- Assisted in opening and closing duties, including setup, breakdown, and cleaning tasks to ensure smooth operations
- Ran personal daily sales report
- Monitored and managed bar inventory levels and coordinated restocking
- Operated POS system to itemize and process transactions
- Handle any customer inquiries, complaints, or issues promptly and professionally, seeking resolution to ensure customer satisfaction
- Maintain a clean and organized bar area, including stocking inventory, replenishing supplies, and adhering to sanitation guidelines.
- Served high customer volumes during special events, nights, and weekends.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bartender/Server
Masses Sports Bar and Grill
01.2018 - 12.2023
- Monitored and managed bar inventory levels and coordinated restocking
- Handle any customer inquiries, complaints, or issues promptly and professionally, and seek resolution to ensure customer satisfaction.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Bourbon Pub
07.2019 - 01.2023
- Assisted in opening and closing duties, including setup, breakdown, and cleaning tasks to ensure smooth operations
- Ran personal daily sales report
- Monitored and managed bar inventory levels and coordinated restocking
- Operated POS system to itemize and process transactions
- Handle any customer inquiries, complaints, or issues promptly and professionally, seeking resolution to ensure customer satisfaction.
Education
Associate of Arts - Business
Los Medanos College
Pittsburg, CA02.2028
Skills
- Food Safety Compliance
- POS systems proficiency
- Schedule Coordination
- Customer Engagement
- Inventory control and record keeping
- Attentive service
- Cash Handling
- Retaining information
- Clear and effective communication
- Hospitality service expertise
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Auburn Lounge
03.2024 - Current
Bartender
Bourbon Pub
07.2019 - 01.2023
Bartender/Server
Masses Sports Bar and Grill
01.2018 - 12.2023
Associate of Arts - Business
Los Medanos College