Jordan Castillo
Minneapolis,MN
Overview
13
13
years of professional experience
Work History
Assistant Dean of Admissions
St. Olaf College
Northfield, MN
12.2020 - Current
- Serve as the first point of contact for prospective students and families across 10 states, providing personalized guidance and solutions throughout the enrollment process.
- Lead over 100 interviews and over 100 information sessions annually, consistently praised for professionalism, public speaking skills, and hospitality.
- Coordinate and host 45+ virtual events per year, collaborating with faculty and staff to ensure clarity, engagement, and exceptional experiences.
- Create personalized engagement experiences that inspire loyalty, including hand-written follow-ups and personalized campus visits that contribute to student enrollment decisions.
- Leverage CRM (Slate) and scheduling software to track interactions, organize outreach, and maintain accurate records.
- Successfully guided families through complex decisions, advocating for support, and fostering belonging and positive experiences.
Senior Assistant Director of Admissions
Colby College
Waterville, ME
03.2018 - 12.2020
- Planned and led admissions recruitment initiatives, including workshops and school visits across six states, ensuring high-touch, engaging experiences for prospective students.
- Supervised and trained over 40 student employees, improving service delivery and professional development.
- Planned, coordinated, and executed the Admissions Open House event for over 300 guests, managing a budget of more than $11,000, and facilitating transportation for underrepresented students from three non-profits.
Office Clerk
STEM Preparatory Schools, Inc.
Los Angeles, CA
07.2016 - 06.2017
- Consistently maintained student records with information about attendance, health, and previous school history.
- Facilitated bilingual communication between parents, administration, and students by addressing parent concerns, providing Spanish translation during parent meetings, and performing related translation duties as needed.
- Ensured effective school operations by creating and distributing news and updates to students and parents.
Front Desk, Member Services
Life Time Fitness
Lakeville, MN
06.2012 - 08.2012
- Delivered hospitality-first service for member check-ins, phone inquiries, and facility guidance.
- Collaborated across departments to support seamless member experiences.
- Promoted member programs, events, and services to enhance engagement and retention.
Education
Bachelor of Arts - Psychology
Pomona College
Claremont, CA05-2015
Skills
- Hospitality & Customer Service Excellence
- Member & Account Engagement
- Event Planning & Coordination
- Effective Communication & Public Speaking
- Problem-Solving & Service Recovery
- CRM & Scheduling Systems (Slate, various)
Timeline
Assistant Dean of Admissions
St. Olaf College
12.2020 - Current
Senior Assistant Director of Admissions
Colby College
03.2018 - 12.2020
Office Clerk
STEM Preparatory Schools, Inc.
07.2016 - 06.2017
Front Desk, Member Services
Life Time Fitness
06.2012 - 08.2012
Bachelor of Arts - Psychology
Pomona College