Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Castro

Las Vegas,NV

Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short and long-term success.

Overview

11
11
years of professional experience

Work History

Shipping Department Manager

NRI Distribution 3PL
04.2023 - Current
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Established team priorities, maintained schedules and monitored performance.
  • Ensure all PTO requests, sick times, and time sheets are updated regularly.
  • Defined clear targets and objectives and communicated to other team members.
  • Collaborated with other departments on supply and quality issues.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Coordinate with VAS Manager to ensure all compliance is completed for the various clients prior to shipment.

Sales and Operations Manager

Penske
08.2022 - 04.2023
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Met deadlines while maintaining high-quality deliverables
  • Assisted with new hire orientation and employee training
  • Developed detailed schedule for planning and tracking manpower, equipment and work orders
  • Prepared line for startup and assisted with equipment changeovers
  • Recommended improvements to established business processes, enabling better project turnaround time frames
  • Managed multiple stakeholders, aligning common goals and communicating risks
  • Devised plans and schedules for concurrent projects to meet established deadlines
  • Provided clear direction to internal teams, setting expectations and due dates for deliverables
  • Pivoted quickly between tasks, adapting to shifting expectations and client goals
  • Assigned tasks to appropriate resources within company
  • Greet and assist customers with any questions regarding rental or business leasing
  • Maintain relationships of all commercial lease customers, and maintain all contracts accordingly.

Training And Development Lead

Spreetail
06.2018 - 08.2022
  • Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
  • Monitored and evaluated training activities and program effectiveness
  • Attended meetings and workshops at our HQ in order to obtain information for use in training programs and to inform management of training program status
  • Scheduled classes and training sessions based on classroom and equipment availability
  • Developed alternative training methods if expected improvements are not seen
  • Organized and directed orientation and onboarding sessions for employees and customers
  • Developed training procedures and program curriculum to support corporate objectives
  • Collaborated with management to periodically review and update training program objectives
  • Developed personal growth opportunities, empowering employees to produce results and meet goals
  • Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

Restaurant Food Receiver

IKEA
03.2016 - 06.2018
  • Receive early morning deliveries of food product for the store and main restaurants
  • Use thermometers for routine temperature check before accepting product, and ensure all cases all in good condition
  • Fill out paper work daily with the temperatures that were taken, and stating that all product was received by visual and manual checking
  • Use time management so that all product is put a way in a timely manner to ensure product freshness and remain in compliance with health guidelines for storing food products
  • Label all boxes with dates to ensure FIFO is being done
  • Once product is stored away, ensure that all pallets are thrown away in the back of the store, and all areas are swept and clean of debris
  • Helped create and maintain a spreadsheet log for inventory to ensure all products were at an appropriate level for demand
  • Was given the responsibility of ordering for the restaurant, bistro, and Swedish food market within our daily budget
  • Leadership, Management, and Mentoring training program completed while with the company.

Backroom Team Member

Target
10.2012 - 04.2015
  • Identify items needing reordering or replenishment
  • Kept records on use and damage of stock and stock-handling equipment
  • Packed customer purchases in bags and cartons
  • Packed and unpacked items to be stocked on shelves in stockrooms and on the sales floor
  • Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities
  • Referred to price lists to attach and change price tags on merchandise
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Complete all pickup orders as they come in
  • Assist on sales floor when needed
  • Assist guests with any questions or concerns.

Education

Bachelor Of Science (B.S In Business Management -

University of Phoenix
Phoenix, AZ
05.2020

Certification In Marketing -

University of Phoenix
Phoenix, AZ
05.2020

High School Diploma -

Fred C. Beyer High School
Modesto, CA
06.2012

Skills

  • Microsoft Applications (Excel, PowerPoint, Word, etc)
  • Warehouse Management Software
  • PIT Equipment
  • Training and Development
  • Leadership
  • Schedule Management
  • Performance Assessment
  • Complex Problem Solving
  • Staff Supervision
  • Budget Tracking

Timeline

Shipping Department Manager

NRI Distribution 3PL
04.2023 - Current

Sales and Operations Manager

Penske
08.2022 - 04.2023

Training And Development Lead

Spreetail
06.2018 - 08.2022

Restaurant Food Receiver

IKEA
03.2016 - 06.2018

Backroom Team Member

Target
10.2012 - 04.2015

Bachelor Of Science (B.S In Business Management -

University of Phoenix

Certification In Marketing -

University of Phoenix

High School Diploma -

Fred C. Beyer High School

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Jordan Castro