Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jordan Catahan

Denver,CO

Summary

To obtain a position as either an apprentice or an independent HVAC-R technician, gain experience in a professional environment and utilize basic electrical/refrigeration skills to exceed expectations in a worthwhile career. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Deli Clerk

Safeway
Denver, CO
01.2024 - Current
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Responded to customer questions regarding product availability.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assisted customers with selecting products from the deli case or menu board.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Documented and entered special orders for event catering and party trays.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

HVAC Technician

Conditioned Air Corporation
CO
07.2024 - 09.2024
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Disassembled units, repaired broken components and restored to operating condition.
  • Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
  • Retained careful and thorough maintenance and repair records in case customers required future service.
  • Communicated with clients during service calls for top-quality customer service.
  • Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Performed routine checks on various components of the system such as contactors, relays and solenoids.
  • Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
  • Planned work procedures using charts, technical manuals and experience.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
  • Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
  • Read technical manuals and schematics to understanding specific configurations.
  • Maintained records of all repairs and maintenance activities for future reference purposes.
  • Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
  • Troubleshot complex control circuits involving relays, transformers and switches.
  • Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
  • Followed safety procedures when working on high voltage wiring or gas lines.

Apprentice HVAC Technician

TRYG Group
Lakewood, CO
05.2023 - 08.2023
  • Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
  • Moved and held materials for senior professionals to complete work.
  • Engaged in preparation work to ready worksite for installers.
  • Performed routine tasks such as measuring, cutting, and assembling materials.
  • Transported items and tools from truck to work locations.
  • Assisted master craftsmen with daily tasks to learn trade skills.
  • Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
  • Learned and applied industry-specific software and tools for project management.
  • Maintained tools and equipment, ensuring they were in good working order.
  • Assisted tradesmen and machine operators in construction projects.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Used strong verbal and written communication skills to convey messages to others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.

Seasonal Associate

Amazon Fulfillment Center
Haslet, TX
10.2022 - 03.2023
  • Helped customers locate items within the store using the inventory system.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Collaborated with other departments to ensure successful product launches.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers to determine wants or needs.
  • Built relationships with customers by providing friendly customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Organized backroom areas to maintain a clean and organized work environment.

Chef’s Case Partner

Central Market- H.E.B.
Dallas, TX
10.2020 - 08.2021
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Responded to customer questions regarding product availability.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Assisted customers with selecting products from the deli case or menu board.
  • Documented and entered special orders for event catering and party trays.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Scrubbed and polished counters to remove debris and food.
  • Directed patrons to restrooms and other amenities within facility.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Greeted customers in a friendly and professional manner.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.

Bulk Delivery Driver

Fusion Logistics
Ft Worth, TX
10.2018 - 04.2019
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Loaded and unloaded bulk delivery trucks with care and efficiency.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Assisted customers with loading and unloading of products when necessary.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Demonstrated excellent communication skills when interacting with customers, vendors and colleagues.
  • Transported and safely delivered items to prevent damage or loss.
  • Notified customers of delays to decrease calls to support.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Verified accuracy of invoices against products received prior to delivering them to customer's premises.

Package Handler

Federal Express
Ft. Worth, TX
12.2016 - 07.2018
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Used scanners to track parcel information, condition or receipt.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Assisted in training new employees on package handling processes.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Protected company inventory by maintaining and organizing storage areas.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Managed time efficiently to meet or exceed productivity targets.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Packed boxes and stock using organizational guidelines.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Collaborated with team members to improve workflow and increase productivity.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Utilized handheld devices to track and update package status in real-time.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Airman Basic, Security Forces

United States Air Force
05.2016 - 11.2016
  • Medically discharged
  • Ensured all operational documents were accurate and up-to-date prior to mission deployments.
  • Identified potential issues related to transportation delays or damaged goods during transit.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Reported safety hazards for remediation response.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Patrolled crowds during events to preserve order and promote security.
  • Assisted in the development and implementation of security policies and procedures.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Lifeguard, Costume Character

Six Flags/Hurricane Harbor
Arlington, TX
05.2015 - 11.2015
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Responded quickly to medical emergencies in the pool area.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Led comprehensive safety training for new employees using company procedures.
  • Adhered strictly to emergency action plans.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Performed regular cleaning and maintenance of pool equipment.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Monitored swimmers to ensure safety in the pool area.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Performed emergency rescues when necessary.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Provided waivers and other safety documents for patrons to sign for legal guidelines.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Observed sections of assigned water zone of responsibility.
  • Administered immediate and comprehensive first aid to injured and distressed patrons.
  • Watched over swimmers to respond quickly to distress situations.
  • Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Enforced all safety regulations and posted rules for patrons.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Contacted medical authorities immediately in events of serious injury.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Helped and instructed patrons using heavy and potentially risky recreational equipment.

Education

continuing education -

Tarrant County College
Ft. Worth, TX
01.2025

HVAC-R Certification -

Lindsey-Cooper Refrigeration School
Irving, TX
03.2023

Scissor-lift Training -

Dallas, TX
09.2021

Advanced HS diploma -

Boswell High School
Ft. Worth, TX
06.2014

Skills

  • Stationary surveillance
  • Arrest procedures
  • Metal detector operation
  • Identification verification
  • Visitor tracking
  • Personnel screening
  • Detail-oriented
  • First aid and CPR certified
  • Conflict resolution techniques
  • Crisis management
  • Active shooter training
  • Weapons training
  • Physical fitness
  • Superior customer service
  • Surveillance
  • Military experience
  • High level of integrity
  • Incident reporting
  • Access badge distribution
  • Security equipment operation
  • Building lockdown coordination
  • Government security clearance
  • Shift work experience
  • Fire safety training
  • Report writing
  • Workplace violence prevention
  • Emergency evacuation procedures
  • Access control
  • Complaint resolution
  • Customer service
  • Senior leadership support
  • Documentation
  • Positive and professional
  • Staff education and training
  • Strong teamwork
  • Adaptive team player
  • Information security
  • Email management
  • Spreadsheets
  • Critical thinking
  • Empathy and patience
  • Appointment scheduling

References

  • Jimmy Conway, (972)-790-7404, HVAC Instructor
  • Thomas McClain, (817)-975-4875, Master Electrician
  • Angela Gangi, (214)-676-2325
  • Jennifer Mecin, (720)-261-6679, Advanced HVAC Technician

Certification

  • HVAC/R License
  • CPR Certification
  • AED certification
  • Scissor-lift License

Timeline

HVAC Technician

Conditioned Air Corporation
07.2024 - 09.2024

Deli Clerk

Safeway
01.2024 - Current

Apprentice HVAC Technician

TRYG Group
05.2023 - 08.2023

Seasonal Associate

Amazon Fulfillment Center
10.2022 - 03.2023

Chef’s Case Partner

Central Market- H.E.B.
10.2020 - 08.2021

Bulk Delivery Driver

Fusion Logistics
10.2018 - 04.2019

Package Handler

Federal Express
12.2016 - 07.2018

Airman Basic, Security Forces

United States Air Force
05.2016 - 11.2016

Lifeguard, Costume Character

Six Flags/Hurricane Harbor
05.2015 - 11.2015

continuing education -

Tarrant County College

HVAC-R Certification -

Lindsey-Cooper Refrigeration School

Scissor-lift Training -

Advanced HS diploma -

Boswell High School

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Jordan Catahan