Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ernesto Chamorro

Rodeo,CA

Summary

Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Professional Chauffeur

Pure Luxury Transportation
06.2023 - Current
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Arrived on time to customer appointments.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Transported high-value clients with professionalism and discretion.
  • Operated party vehicles, buses and town cars.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

School Bus Trainee

Michael's Transportation Service
01.2023 - 05.2023

Training and Obtaining State of California Required Educational Hours

General Manager

The Hills Swim & Tennis Club
06.1997 - 10.2014
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

High School Diploma -

Richmond High School
Richmond, CA
06.1992

Skills

  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Focus and Follow-Through
  • Business Leadership
  • Mathematical Calculation and Reasoning
  • Financial Statement Review
  • Management Training
  • Human Resources Oversight
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Hiring and Onboarding
  • Department Oversight
  • Administrative Management
  • Supervision and Training
  • OSHA Requirements
  • Maximizing Profitability
  • Strategic Vision

Languages

Spanish
Native or Bilingual

Certification

California Special Driver Certificate Issue date 5/17/2023

School Bus Certificate

Air Brakes & Passenger Endorcement

Timeline

Professional Chauffeur

Pure Luxury Transportation
06.2023 - Current

School Bus Trainee

Michael's Transportation Service
01.2023 - 05.2023

General Manager

The Hills Swim & Tennis Club
06.1997 - 10.2014

High School Diploma -

Richmond High School