Jordan Chang
Honolulu
Summary
Driven Customer Support Representative with almost 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
9
9
years of professional experience
Work History
Customer Service Support Agent
Secure Parking Hawaii
07.2024 - Current
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
Server Trainer
California Pizza Kitchen
02.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Barista Trainer
Starbucks
09.2019 - 11.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Busser Trainer
Outrigger Canoe Club
04.2019 - 07.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Pharmacy Technician Extern
Longs Drugs Pharmacy
08.2018 - 12.2018
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
Restaurant Hostess
Roys Restaurant Sushi Chef
07.2018 - 11.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Server Trainer
Courtyard Marriott
09.2017 - 07.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Teacher Helper
Rainbow Preschool
05.2017 - 07.2017
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Maintained safety and security by overseeing students in recess environments.
Cashier/Stocker
Ching Store
06.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
CPT,CEP, - Pharmacy
Hawaii Medical College
Honolulu, HI12.2018
Skills
- Call center experience
- Complaint Handling
- Upselling abilities
- Empathy Display
- Professionalism
- Data Management
- Teamwork and Collaboration
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Customer service expert
- Time Management
- Attention to Detail
Timeline
Customer Service Support Agent
Secure Parking Hawaii
07.2024 - Current
Server Trainer
California Pizza Kitchen
02.2023 - 06.2024
Barista Trainer
Starbucks
09.2019 - 11.2022
Busser Trainer
Outrigger Canoe Club
04.2019 - 07.2019
Pharmacy Technician Extern
Longs Drugs Pharmacy
08.2018 - 12.2018
Restaurant Hostess
Roys Restaurant Sushi Chef
07.2018 - 11.2018
Server Trainer
Courtyard Marriott
09.2017 - 07.2018
Teacher Helper
Rainbow Preschool
05.2017 - 07.2017
Cashier/Stocker
Ching Store
06.2015 - 01.2016
CPT,CEP, - Pharmacy
Hawaii Medical College
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