Jordan Cheatham

Operations Manager

Wendys Restaurant

Oklahoma City, OK

06.2022 - Current

Collaborated with management team on long-term strategic planning initiatives for the organization.
Developed key performance indicators to measure effectiveness of operational processes.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Monitored and improved efficiency of processes, team performance, and customer service.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Developed and implemented customer service standards for staff to follow.
Trained new employees on food preparation, cash handling, and customer service techniques.
Adhered to company policies and procedures while enforcing them among all employees.
Responsible for interviewing, hiring and training new employees.
Implemented cost saving initiatives within the store budget guidelines.
Supervised stock levels of kitchen ingredients ensuring freshness of food served.
Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Managed team of 10-15 employees in fast-paced environment.
Regularly inspected restaurant premises to ensure cleanliness standards were met.