Jordan Chromy
St Louis
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Timber Creek Grill
06.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Manager
Kevlar Coffee
09.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Packaged bagels, muffins and other food items for customer purchase.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Francescas
04.2020 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Fort Zumwalt West
O'Fallon, MO12-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Relationship management
Timeline
Server/Bartender
Timber Creek Grill
06.2023 - Current
Assistant Manager
Kevlar Coffee
09.2021 - 05.2023
Sales Associate
Francescas
04.2020 - 03.2022
High School Diploma -
Fort Zumwalt West
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