Jordan Coffman, MBA
Winter Haven,FL
Summary
Instrumental and creative influencer within the work place. Offers background in optimization, coordination, implementation within the workplace. Self-motivated, proactive and positive mentality. Well-versed in different approaches. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Customer Service Staff
Publix
Winter Haven, FL
03.2014 - Current
- 7 Years of experience supervising and communicating within Publix strategy.
- Developed premier customer service and attention to detail over the range of my roles and responsibilities at Publix.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- General store operations
- Merchandising operations
- Store inventory management
- Receiving operations
- Floor planning & management
- Shelf space planning & management
Instructional Technology Coordinator
Southeastern University
Lakeland, Florida
06.2022 - Current
- Manages and reviews a multi-department cloud database of documentation and resources for internal course materials.
- Manages and distributes training policies and practices through a cloud system (learning repository) including the use of metadata specifications.
- Provides subject matter expertise on all current technology team practices and procedures.
- Manages PowerBI reporting analytics to help run critical business functions more efficiently.
- Experience innovating and implementing creative brand identity standards within the Vision and mission of the company.
- Oversees a team of quality assurance and technology support specialists.
- Achieved highly coordinated cross-communications environment, liaising with staff members for best practices sharing.
- Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
- Planned and managed operations to achieve objectives within budgets.
- Enhanced performance through collaboration with diverse teams.
- Cross-functional collaboration
- Objective setting
- Budgeting
- Learning management
- Curriculum development
- User interface design
- Completely overhauled the creative design of over 500 learning platforms from the ground up
- Self-starter
- Project management
- Web content creation and management
- Worked alongside developers and other project stakeholders to understand function, features and testing needs of each program.
Real Estate Consultant
Thornton & McCartney LLC
Crossville, TN
01.2021 - Current
- Presented properties to potential buyers to address questions or concerns.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Worked with real property databases and excel spreadsheet tools to compile and model current property data.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Conferred closely with clients to understand needs and financial means related to planned property purchases.
Instructional Technologist
Southeastern University
Lakeland, FL
10.2020 - 06.2022
- Developed, deployed and maintained robust training programs accomplishing department and facility goals.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Developed curriculum and learning materials to increase comprehension.
- Incorporated aesthetic design principles to support creation of visually appealing products and parts.
Technical Content Developer
Southeastern University
Lakeland, FL
09.2019 - 10.2020
- Built layouts according to customer parameters using HTML5 and CSS3.
- Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.
- Designed, built and maintained websites using authoring or scripting languages, content creation tools and digital media.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Education
MBA - Executive Leadership
Southeastern University
Lakeland, FL12.2022
Bachelor of Science - Organizational Leadership
Southeastern University
Lakeland, FL05.2019
Skills
- 9 Years experience in retail at Publix
- 4 Years experience with HTML
- 4 Years experience with CSS
- 1 Year experience with SQL
- 1 Year experience with Javascript
- 1 Year experience with PowerBI
- AI software integration experience
- Attention to detail
- Self-starter/Motivated
- Workforce Efficiency
- Learning Modalities
- Supervision & Leadership
- Critical Thinking
- Organizational Skills
- Problem Resolution
- People Skills
- Computer Skills
- Data Management
- Customer Service
- Team Management
- Decision Making
- HTML/CSS
- Excel Certified
- Microsoft Suite Experienced
- Adobe Suite Experienced
Additional Information
LinkedIn: https://www.linkedin.com/in/jordan-coffman97/
Timeline
Instructional Technology Coordinator
Southeastern University
06.2022 - Current
Real Estate Consultant
Thornton & McCartney LLC
01.2021 - Current
Instructional Technologist
Southeastern University
10.2020 - 06.2022
Technical Content Developer
Southeastern University
09.2019 - 10.2020
Customer Service Staff
Publix
03.2014 - Current
MBA - Executive Leadership
Southeastern University
Bachelor of Science - Organizational Leadership
Southeastern University